When you own or operate an accounting firm, you know when it’s going to be busy. As tax season approaches, calls are going to start pouring in, and even with a fully staffed administrative team, there’s a chance that some of those calls may be missed.
Even if they do go to voicemail, there’s no guarantee that the information will be recorded correctly and then passed on to the right person. When that occurs, the results can have negative impacts for your firm and your clients.
There are several different options that are available to accounting firms – regardless of their size and specialty. When installed and monitored correctly, these options help streamline communications while ensuring that information is recorded correctly and is easily accessible to your team members.
Of course, security is also an issue. You don’t want your clients’ sensitive financial data and other information to be compromised – which is why it’s important to make sure the systems and technology you invest in are well designed and secure. Here are the best phones for accounting firms.
VoIP Phone Systems
You’ve heard the term, but what does it mean and how does it work?
Voice over Internet Protocol allows users to make phone calls using an internet connection. Your laptop becomes the primary way you communicate instead of using a landline or mobile phone. The other plus is that you don’t need a telephone service, which adds up to considerable savings – users only need to invest in a SIP-compatible desk phone or VoIP app.
One of the main benefits of a VoIP service is that it can be customized in a variety of ways, and most services offer a variety of features, including:
- Virtual Receptionist: when a live person can’t answer the phone, this is the next best choice. Using a warm, guiding voice, the program can give callers the right options for leaving messages.
- Ring Groups: this feature ensures that everyone in a predetermined group will receive incoming calls at the same time – drastically reducing the chances for a call to be missed.
- Faxes: accounting firms still use fax services due to mandated guidelines, and a VoIP can be configured to receive faxes whether virtually or through a designated machine.
At McEnroe Voice and Data, we offer several different VoIP solutions, which can be scaled up or down depending on the size of your accounting firm.
Digital Phone Systems
Another option for an accounting firm is a digital phone system. This solution doesn’t require an internet connection – all of the components are located at your place of business. A digital phone system offers complete access and features which can include:
- Call Management
Digital phone systems are best suited for slightly larger accounting firms, and can be expanded as needed. Highly customizable, digital phone systems can be easily configured and maintained by your in-house IT staff.
McEnroe Voice and Data has worked with numerous accounting firms, and helped them take full advantage of digital phone systems. To learn more about phones for accounting firms, you can find out more on our services page or contact us via our website or by calling 410-785-1600.