Posts Tagged ‘business phone’

5 Things That Matter When Choosing a Phone System for the Legal Industry

Monday, May 13th, 2019

Whether you’re working at a law firm or elsewhere in the legal industry, timely, reliable communication is essential to getting your job done. Legal industry companies need the right phone system to meet the time-sensitive needs of numerous stakeholders in the community—clients, other attorneys, judges and others. An outdated phone system can become a liability for your law firm, which is why so many in the legal industry invest in high-quality phone systems with McEnroe Voice & Data.

Call Quality

Law firms need to communicate effectively and quickly, which means that poor call quality or systems with frequent dropped calls are unacceptable. The right telecommunications solution should prevent dropped calls or delays and have excellent call quality. For some businesses, this means using a solution that allows for both Voice over Internet Protocol (VoIP) and traditional calls. For others, they can get higher call quality using a VoIP system.

Unified Messaging

Lawyers are always on the go, which means that checking a voicemail immediately isn’t always a possibility. With unified messaging, which is included in Mitel business phone systems, workers in the legal industry can easily access voicemails via email and stay in the loop without stepping out of the room to take a call.

Versatile Communication

Are you able to access instant messages, voice calls, video calls and other communication methods within the same intuitive platform? If the answer isn’t yes, you could be putting your legal business at a disadvantage. The right communications solution should allow every employee at your business to communicate efficiently, without needing to log in to multiple platforms.

Remote Support

Most law firms have workers who are in and out of the office over the course of the day or week. Whether you have remote workers or need to connect multiple branches of your law office, the right telecommunications solution should offer support for remote and multi-site operations. This allows for teleworking and the ability for everyone to stay quickly connected on the go.

Advanced Functionality

The highest-quality phone systems allow for numerous advanced functionalities, including:

  • Voicemail to email
  • Inter-office chat
  • Video and screen collaboration
  • Conference calls
  • Voicemail transcription
  • Remote softphones for iPhone and Android

Partner with McEnroe Voice & Data for Your Legal Industry Phone System

McEnroe Voice & Data provides versatile, affordable and flexible telecommunications and security solutions to businesses throughout Baltimore, Washington, D.C. and Northern Virginia. With access to the best manufacturers and excellent customer service, you can trust McEnroe. To learn more, please call us at (410) 785-1600.

The Benefits of a Third-Party Carrier Audit

Tuesday, February 5th, 2019

Third-Party Carrier Audit wtih McEnroe Voice & Data

How much are you spending every month on your telephone bills? Are you getting the best deal possible? With over 80% of telecommunication service provider bills containing errors, the average business wastes hundreds of dollars every year overpaying for essential phone services. What are the benefits of a third-party carrier audit for your business?

What Is a Third-Party Carrier Audit?

Phone expenses are a significant expense for most businesses, and many companies are overpaying for service without realizing it. A third-party carrier audit can identify billing errors and places where you are spending too much on services. Since we work with numerous carriers and service providers, we can quickly identify where your rates are less-than-competitive and areas for improvement.

Why a Third-Party Carrier Audit?

Third-party carrier audits first ensure that you are being accurately billed for the services you are receiving. Then, they also check whether or not you are using the right telephone and internet services for your needs. There’s no sense in shelling out more than necessary for features and volume that you aren’t taking advantage of. Third-party carrier audits also compare the rates you are being quoted for services to market rates.

Once all of that has been analyzed, we can present your business with areas for potential improvement. All of the recommendations are objective and with your best interests in mind. Whether it’s installing a new phone system, negotiating rates or switching carriers entirely, your business will get actionable recommendations and the final say on your telecommunications systems.

How Often Should You Conduct a Third-Party Carrier Audit?

Because technology and market rates are constantly shifting, we suggest the average business complete an audit every two to three years. If you’ve never had an audit of your telecommunications system, now is the perfect time to schedule one. Many businesses instantly save hundreds or thousands a month on equipment and billings, and no business is too small to potentially benefit.

Partner with McEnroe Voice & Data for a Third-Party Carrier Audit

McEnroe Voice & Data provides versatile, affordable and flexible telecommunications and security solutions to businesses throughout Baltimore, Washington, D.C. and Northern Virginia. With access to the best manufacturers and excellent customer service, you can trust McEnroe. To learn more, please call us at (410) 785-1600.

How Can Call Center Software Enhance Customer Experience?

Thursday, July 14th, 2016
call center software

Call center software can greatly improve efficiency and customer experience.

Struggling to manage customer related data, get valuable insight, and improve your customer’s experience? Call center software is an incredibly effective tool that will completely transform your traditional call center. How is call center software different? (more…)