Support
Support
At McEnroe Voice & Data, we’re proud to offer award-winning service and support for business telephone systems, call center logging, and digital technology. Our certified service technicians and staff have an average of 26 years of industry experience, with McEnroe Voice & Data, dispatching and servicing business telephone equipment. McEnroe Voice & Data has technicians trained and certified to handle the following:
- Voice Over IP (VoIP) Phone Systems from Mitel, Inter-Tel, Avaya, Toshiba, and Hosted
- Digital Phone Systems from Mitel, Inter-Tel, Avaya, Toshiba, and Hosted
- Call Logging/Recording
- Dictation (Handheld and System-integrated)
- Digital recording (video and audio)
- Computer assisted coding software
Mitel and Inter-Tel Business Phone System Service
McEnroe Voice & Data has certified Inter-Tel and Mitel technicians who service and support our customers in Baltimore, Washington DC, and Virginia. We service the Inter-Tel Axxess, Mitel 5000, and Mitel MCD 3300 business phone systems.
Avaya IP Office Service
McEnroe Voice & Data has a team of technicians certified to install and service the Avaya IP Office phone system. Whether you need to make changes, or completely upgrade to IP Office from an older Merlin or Partner system, let us help you make that process as simple as possible.
Toshiba Phone System Service
We have over 20 years of experience installing and servicing Toshiba phone systems. Our certified Toshiba technicians can help!
Managed Services
The TotalCare Program is designed to meet your communication needs and keep your system running smoothly so that you can focus on your business.
Gain peace of mind knowing experts will properly maintain your system to avoid downtime and maximize efficiency. This solution provides protection against obsolescent technology and gives you the ability to budget your full communication expenses. With more than half of expenses associated with equipment ownership generally occuring after acquisition, this solution allows you to see the Cost to Own instead of only an upfront Cost to Buy.
Benefits Of The Program Include
Installation, Service & Warranty
The costs of maintaining, installing, and servicing the equipment are covered for the full term.
Training
To realize the business results the solutions are designed to achieve, we provide you free user training and basic system administration training.
Physical Loss or Damage Coverage
Coverage for direct physical loss or damage to the equipment including lightning, fire, flood, and theft. The cost for this coverage is included in your monthly payment and there is no deductible.
Upgrade & Add-On Flexibility
You have the option to upgrade or expand your system at any time during the program.
Software Upgrades (optional)
Future releases for feature and functionality are included to help you stay up-to-date and performing optimally.
Silver Support Program
Additional services covered include Free Remote Programming on existing equipment, discounted MAC labor for onsite changes, no trouble found calls, routine system backups, carrier assistance and bill audits, designation strips, free handset/base cords, etc.
Silver Support
Silver Support is our premier offering to customers who want to take advantage of free remote programming, discounted labor rates, “Acts of God” coverage, and more. Please see our warranty matrix for a full list of coverage that helps protect our customers’ technology investment.
Download Silver Support Matrix
If you are experiencing technical difficulties with your business phone system, dictation systems, or digital recording solutions, please contact McEnroe Voice & Data service department at 800-727-1607 today.
Contact Us For Support
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ContactUs
Hunt Valley, MD 21031
410.785.1600 7700 Leesburg Pike Ste. 117
Falls Church, VA 22043
703.903.9881