VOIP Phone Systems

PHONE SYSTEMS & SOLUTIONS

At McEnroe Voice & Data our ultimate goal, when designing your business phone system, is to improve the efficiency of communication within your business.  This will ultimately reduce costs, increase your profitability, and improve customer satisfaction and retention.  We have a comprehensive in-house team of account managers, project managers, and certified technicians to offer you a single source for all your communications needs.  Let us manage your telephone network so you can spend your valuable time managing your business.

A properly implemented VoIP system can improve your company’s efficiency and cut costs. Is your company’s network capable of handling VoIP?

At McEnroe we make sure your network infrastructure is properly designed and programmed to make a smooth transition from digital to voice over IP. We also have hybrid solutions that blend VoIP, digital, and even analog, allowing us to design each system for the unique business it serves. We are a proud partner of Mitel, Avaya, Star2Star and Toshiba business phone systems.

Mitel® MiVoice Office (formerly the Mitel 5000)

Built for small to mid-size businesses, the Mitel® MiVoice Office (formerly the Mitel 5000) blends their voice system into their data network, lowering communications costs. The MiVoice Office solution allows businesses to network geographically-dispersed employees and locations, whether they are connecting offices and applications together over a data network, or deploying digital and IP phones to on-site employees.

The MiVoice Office is expandable to support up to 250 users and multiple sites and delivers a complete suite of business applications out of the box, which include Unified Messaging , Hot Desking, Meet-Me Conferencing, ACD , enhanced mobility with Dynamic Extension Express, and Teleworking.”

Mitel MiVoice Business (Formerly the 3300 MCD)

The MiVoice Business is built for enterprise-level companies and can support 10s of thousands of users across multiple sites.  It enables your employees to utilize unified communications tools such as mobility solutions, and unified messaging.

MiVoice Business also allows web-based management so your system administrator can effectively make changes to your communications programming.”

Avaya IP Office

IP Office will help you create your most productive mobile workforce. Easily and cost-effectively increase communications capacity and workforce flexibility as you grow.  Give your company the edge when it comes to business and customer service efficiencies. Avaya IP Office is easily customized to meet the communications needs of any small, midsize, enterprise branch, and growing business.

Flexibility, scalability, and options are built right in:

  • Go from basic telephony to the most sophisticated unified communications on one platform
  • Grow from five employees to 1,000 at a single site, or across 32 networked locations.
  • Launch easy communications for everyone: office workers, mobile workers, receptionists, teleworkers, and customer service agents and supervisors.
  • A hybrid solution – use IP, digital, analog, or SIP, in any combination. IP Office can interoperate with more than 2 million Avaya and legacy Nortel systems worldwide.
  • Scale cost-effectively as your business grows. Simply build on what you have, without the need to replace technology.
  • Combine IP Office with Avaya data networking, security features, intuitive system management tools, and affordable services support for a comprehensive communications solution.

With more than 266,000 systems installed worldwide, IP Office is the leader in unified communications for small and midsize businesses. IP Office was awarded Unified Communications Product of the Year in 2011 from both TMC and Frost & Sullivan.

With IP Office, you can give your employees the communications tools they need to perform at their best.

Learn More about what Avaya can offer your business

McEnroe Voice & Data has been installing and servicing Toshiba Business Phone systems since 1992. Toshiba provides dependable digital phone systems that meet the needs of many of our customers.

IP telephony is software based technology which enables your business to use the Internet as an integrated means of communication. IP telephony sends voice data by converting analog speech signals into digital signals and routing them through packet-switched networks of the internet. McEnroe Voice and Data can help you integrate your data, voice, and video solutions onto a single voice over IP (VoIP) network to increase your capability and efficiency.

VoIP (Voice over Internet Protocol) is the flagship for IP telephony. Are you ready to simplify your telephony system?

Are you wary of the hype or jargon surrounding IP telephony? With our experience serving the DC / Virginia, and Maryland areas, McEnroe can determine the VoIP system that is right for your particular needs.

Cloud-based phone systems ensure your application-based software is always current and controlled data center constantly monitors the health of your telecommunications system. Combined that with the cost savings you will experience with a managed solution and you can see why Managed Hosted IP is becoming even more popular among businesses.

Star2Star Managed Cloud-Based Phone System

  • Up to 250 Users
  • Works with DSL, Cable, T1 or Fiber connections
  • Industry-leading Features
  • Monitored Around the Clock

Star2Star provides the world’s most reliable business grade phone solution. It is designed and built combining phone system and service together to provide a revolutionary set of calling features with unmatched quality and reliability.

It all starts with the StarBox, a reliable, solid-state, fanless on-premise router device. Whether you are using a cable, DSL, T1, or Fiber Internet connection, these systems provide powerful and unique calling features, unlimited voice mail, extensive interactive voice menus, ring groups and call queues.

The StarBox connects over the Internet to the Star2Star data center where they manage and monitor the quality of your phone system. They monitor the status of each StarBox, around the clock. The continuous monitoring allows us to guarantee 99.999% reliability and to provide dramatic savings over traditional phone systems.

Business Grade VoIP

The StarBox offers hundreds of features, including many exclusive and upgraded capabilities.

One of the most popular features is Star2Star’s advanced version of call forwarding called Find-Me/Follow-Me. With this feature, your office phone can ring at branch locations while simultaneously ringing your cell phone, home phone or even a laptop smartphone.

You decide how your system works

The Star2Star web-based settings menu allows you to quickly build multi-layer automated attendant menus and to set up ring groups, customer service queues, paging, and music on hold. Extensions can be configured to allow or prohibit certain activities such as international calling or outbound calling. Users can set up their own speed dials, call forwarding, find-me/follow-me, voice mail options, and call blocking. The latest company directory is always just a click away as a printout. We can even have your greeting messages and voice prompts professionally recorded if you wish.

Business-Class Quality and Reliability

The phone system and service are designed for business and include support for multiple locations, remote “home office” extensions, directory listing, and 911. The cost of the phone service is half of a typical business phone bill. Even after buying all new phone equipment, most customers spend less money from the very first month for the phone system and phone service than they have been paying the traditional phone company for the service alone. In most cases, you even keep your old phone numbers, contrary to many other cloud-based solutions.

Be Cool, Be Green

The Starbox uses only 12 Watts of power. The unit is silent, fanless designs
with no hard drives or other moving parts.

Mitel MiCloud

MiCloud Connect is a complete cloud business communications service that delivers seamless voice, collaboration and contact center solutions from a single provider. By combining an intuitive user experience with a robust management portal and flexible service plans, MiCloud Connect makes every aspect of cloud communications and collaboration simple.

Work From Anywhere

With Mitel cloud-based PBX phone systems, you can practically take your system on the go with our smartphone mobile application. With it, you can keep working away from the office without sacrificing your in-office functionality.

Implement With Minimal Disruption

Plug-and-play functionality paired with our team of experts ensures a smooth transition, so you can make the switch quickly and confidently.

Easy to Use, Simple to Manage

The modern, intuitive user interface makes is easy for end users and admins to get work done fast with single click functionality, a seamless experience across devices and real-time management – minimal training required!

Evolve as Needs Change

Flexible service plans ensure you are never overpaying for features you don’t use and give you the power to add functionality and upgrade permissions as business needs change.

Premise-Based Digital Phone System

A digital business phone system is a very viable alternative for many companies to the current popularity of VoIP (voice over internet protocol).

What are the benefits of using a digital business phone as compared to an internet phone?

  1. A digital business phone system, sometimes called a key system or KSU (key system unit) uses the public switched telephone network (PTSN) or landline system to route calls. The PSTN is highly reliable. When was the last time your phone service went down? It happens very rarely these days.
  2. A digital business phone system does not rely on the quality of your internet connection. Difficulties with your ISP (internet service provider) will not affect your phone system.
  3. A traditional digital phone system is often a good fit for a business with between 5 and 40 employees.
  4. Digital phone systems offer great value to a small business with abundant features.

McEnroe Voice and Data is a leader in providing quality business phones to the Baltimore, Maryland, DC, & Virginia areas. Let us evaluate your needs.

Is a digital business phone solution right for your business?

We work with the leading manufacturers to provide the best technology at a competitive price.

Unsure which system to use?

We can evaluate your current system and determine the best communication solution for your business.

Want the best of both worlds?

Perhaps your existing infrastructure will not support a VoIP system. It is possible to combine a digital business phone system with VoIP into a customized hybrid system. This solution allows you to leverage your existing infrastructure while taking full advantage of the latest technology.

Digital Business Phones DCServing your needs in Baltimore, Maryland, Washington DC, Virginia, or across the country McEnroe Voice and Data will expertly evaluate your needs. The best solution for your business may be a digital business phone system.

This is all about taking the different media through which you communicate (desk phone, cell phone, IM, Email, Voice Mail, etc) and unifying them onto one platform.  McEnroe can implement a phone system that will give your organization true workforce flexibility.  For the professional on the go the most critical element is staying connected to your office and customers, regardless of your physical location.

Unified Communications also include presence management tools that allow you to see co-workers’ status messages (“In a meeting”), and even instant message them if you have an urgent matter and need their help (“Need you ASAP regarding the Kraft Foods account, call me after your meeting”).

The most important benefit is that you’ll have one interface that manages all of your calls and messages so you don’t have to worry about missing important pieces of information.

Mobility

Mobile Collaboration is what allows you to make your smart phone act as an extension off of your phone system.  Through mobile collaboration applications you can receive calls and messages, intercom co-workers, and set your status message – all while on the go, from your smart phone.

Mobility does not stop at voice, however.  It is now possible to leverage your business’ video conferencing platform from your laptop, tablet, or smart phone.  Imagine being able to connect with coworkers via video and share a presentation while you’re stuck in an airport thousands of miles away.  See our video conferencing section to learn more[/accordion]

Teleworker

Through a properly designed Voice over IP system, you can enable full functionality and features via an IP phone set from an employee’s home.

If you’re experiencing inclement weather, for example, your employees will be able to communicate just as effectively from the safety of their home.

Teleworking also allow an employee who is feeling under the weather to still work from home, instead of “toughing it out” and getting coworkers sick.