Selecting the best solution for your business or office is a big decision, but it isn’t always an easy one. Investing in the wrong telecommunications solution can make your business slower and less efficient than it was before. What are the consequences of making the wrong choice, and how can you ensure that you make the right choice?
The wrong telecommunications solution, whether five years old or brand new, often leads to increased downtime. If your maintenance and service technicians are visiting often to keep things working, or you are noticing more glitches and errors over time, things often will not be corrected without a new system or constant maintenance. Aging hardware, especially hardware that has been running continuously for years, will need service or to be replaced.
Time is money, and if your workers are taking longer to use your new telecommunications solution, even after training, that loss of productivity is costing you. The right solution for your business should be intuitive and have a user interface that works well. It should not be glitchy or require constant closing and opening or adjustments to function properly. If you and your employees find yourself bogged down by your telecommunications system instead of empowered by it, it is time for a change.
A Lack of Support
If your telecommunications system is very old or outdated, you might not be able to receive support from the initial company or vendor any longer. Numerous businesses were impacted during the 2008 recession, and consequently many telephone hardware vendors and repair shops closed. If you are using an outdated system, the support you want might no longer exist.
Every dollar counts, even at bigger businesses with bigger budgets. The wrong telecommunications solution can end up costing you more than you planned on spending. Sometimes the initial costs of a solution are lower, but the amount of money and lost productivity you experience as a result of repairs and system issues could add up. Make sure that you don’t just look at the cost of installation, but also the cost of ownership.
Find the Right Telecommunications Solution with McEnroe Voice & Data
McEnroe Voice & Data provides versatile, affordable and flexible telecommunications, VoIP and security solutions to businesses throughout Baltimore, Washington, D.C. and Northern Virginia. With access to the best manufacturers and excellent customer service, you can trust McEnroe. To learn more, please call us at (410) 785-1600.