Thinking of upgrading to the cloud? This is an important step in the development of a growing business. The vendor you choose will dictate how well the job is performed, how fast the installation goes, and how big the bill is after installation. You want to make sure you choose the best VoIP vendor for your company. Here are some things to consider when making your choice.
Is The VoIP Vendor Local?
Having a local presence is a huge advantage for VoIP vendor and client alike. When browsing VoIP vendors, make sure to find out whether they work directly with their clients or if they subcontract other installers. If the case is the latter, it’s more difficult to receive direct support from the vendor. The vendor has less control and communication with subcontracted installers than it would have with its own installers. When a local vendor uses its own installers, they have more control over the quality of the work and the assistance they can provide. Plus, there’s no 1-800 number to have to troubleshoot. Local vendors who cater to local clients know the value of speaking to clients directly and providing them with hassle-free assistance.
Is The VoIP Vendor Experienced?
After identifying which vendors are local to your area, the next step is to identify which vendors specialize in voice. Many VoIP vendors focus on data and have only recently moved into the field of voice. You want to make sure that the vendor you choose has several years of experience working in the field of voice. A good way to check if a vendor is experienced in voice is to find out if their account manager and staff have top-tier certifications from leading companies like Avaya and Mitel. McEnroe Voice and Data has put the time and effort into gaining these prestigious certifications for our staff because we know the value of a professionally-trained team!
What Is The VoIP Vendor’s Reputation?
So, you’ve found a local vendor who does not subcontract and has years of experience. Knowing that communication will be easier with them doesn’t necessarily mean that they will still do a good job. To choose the right local company, you should do some research on their reputation. Checking the vendors’ websites for testimonials is a quick and easy way to see the impressions left by clients who have worked with the vendors. However, you should be wary of companies that make up false testimonials. A more foolproof way to learn about a vendor’s reputation is to talk directly to previous clients. Since they’re local and experienced, they should have worked with several clients in your area. Contact clients they’ve worked with in the last 2 to 3 years and ask them about how satisfied they were with the work that was done and with the customer service they received. You can do this for several local companies to compare them and come to a final conclusion on which vendor you’d like to use.
Contact McEnroe Voice & Data Today!
Are you ready to upgrade your phone system and improve your customer service experience? Call McEnroe Voice & Data in Maryland, D.C., Northern Virginia, or Central Pennsylvania at 1-800-727-1607 or in Maryland or D.C. at (703) 903-9881, or simply contact us on our website! We offer a free consultation, so be sure to get in touch and take advantage of this free service. Want to keep up with the latest in voice and data news? Follow us on Facebook,Twitter, Google+, Pinterest, and Linkedin!