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The Pros and Cons of VoIP

Cloud-based VoIP phone system
A cloud-based phone system allows you greater mobility and more points of access.

Many businesses are switching over to cloud-based phone systems. Is it time for you to make the switch? When considering what kind of phone system to install in your office, it’s important to consider all the pros and cons.

Pros of VoIP Systems

One of the biggest advantages of VoIP systems is that you have increased mobility and portability. A VoIP phone has a built in IP address, which makes it functional as long as it’s connected to the internet. Not only that, but employees can connect their cell phones to the VoIP systems and make business calls from anywhere in the world, typically through the use of a softphone app on their smartphone. This is a huge perk for businesses that require their employees to do frequent traveling. Finally, the reason why many business owners choose to use VoIP is because they can leverage many business-friendly applications that are available from the VoIP system manufacturer. Mitel and Avaya, for example, have call reporting and call center applications that enable smart analytics and routing, which helps to boost efficiency and productivity for customer service and sales teams.

Cons of VoIP Systems

While many businesses are switching to VoIP, some are choosing to remain on their traditional phone systems. This is because traditional phone systems can be more reliable than VoIP systems. If a company is converting to VoIP without seriously assessing their data network infrastructure, there can be serious consequences.  The issues arise because a VoIP system puts your voice and data on the same network, which can cause traffic congestion and conflicts, leading to dropped calls and poor voice quality. It is essential to choose a vendor who specializes in voice, so they can step you through the proper discovery steps and logistics of choosing a phone system for your office.

Contact McEnroe Voice & Data Today!

Are you ready to upgrade your phone system and improve your customer service experience? Call McEnroe Voice & Data in Maryland, D.C., Northern Virginia, or Central Pennsylvania at 1-800-727-1607 or in Maryland or D.C. at (703) 903-9881, or simply contact us on our website! We offer a free consultation, so be sure to get in touch and take advantage of this free service. Want to keep up with the latest in voice and data news? Follow us on Facebook,Twitter, Google+, Pinterest, and Linkedin!