Retailers and Restaurants



Retailers and Restaurants


Phone System and Voice Solutions for Retailers and Restaurants

Every retailer and every restaurant is unique. However, each runs into similar communication issues: customer service, mobility, cost control, scalability, and, of course, networking multiple franchise locations. Good communication plays and important role in the day-to-day operations of most retail stores and restaurants. So it makes sense to invest in voice and data solutions that will help you achieve your business goals. The right phone system can make a world of difference.

Phone System and Voice Solutions  for Retailers and Restaurants


Good, clear communication plays an important role in the ability to deliver an exceptional customer experience and grow the reputation of your restaurant or retail establishment. Unfortunately, the wrong phone system could be hurting your business. Dropped calls can mean missed reservations for restaurants and bad customer experiences for retail customers, which can lead to lost revenue. According to a Qmatic study, it only takes one bad brand interaction to send 90% of customer running for the hills. Conversely, increasing repeat customers by just 5% can increase profitability by up to 125%. So isn’t it time you invested in a phone system that helps you grow your business and provide great service?

McEnroe Voice & Data has extensive experience with restaurant and retail environments and can help design the proper solution for your business.  With a comprehensive portfolio of products, we match the proper system and technology with your business based on your needs.

Mitel® Voice and Data Solutions

Mitel® MiVoice Office (formerly Mitel 5000) unified communications platforms seamlessly blends a company’s voice system into their data network, which both lowers communication costs and allows organizations to do more with less, while deploying the same digital and IP hybrid solutions over multiple locations. Features include:

  • STAR – Flexible Routing
  • Meet – Me Conferencing
  • Twinning (Mobility)
  • Teleworker
  • Staff Presence
  • Agent Reporting
  • Music – On – Hold
  • Simplified Call Management
  • Instant Messaging
  • Multi-Media Blending
  • Automated Announcements

MiVoice Office offers retailers and restaurants with communications and collaboration software and services to support today’s competitive and ever changing multi-channel retail environment. Benefits include:

  • 1. Better Time Management: Your employees can’t be expected to handle customers and juggle the phones. This can lead to more issues than we care to mention. MiVoice Office call routing ensures your in-house staff is free to do what they do best.
  • 2. Mobility and Networking: MiVoice Office allows handsets to be deployed in smaller stores and managed centrally, reducing support costs.
  • 3. Cost Savings: Mitel offers a lower Total Cost of Ownership (TCO) than many of its competitors.
  • 4. Scalability: Network up to 99 locations.

MiVoice Office (formerly Mitel 5000) is perfect for small to medium sized retailers and restaurants.

 

Mitel Retail Solutions Brochure

Mitel Hospitality Services Brochure

 

Star2Star Hosted Phone Systems

Founded in 2006 in Sarasota, Florida, Star2Star Communications delivers an award-winning, Scalable Cloud Communications Solution that overcomes the reliability and quality limitations of other technologies. Star2Star’s solutions for retailers and restaurants are easy to use and easy to manage. Features and benefits include:

  • Reliability and fail-over
  • Cloud-based auto-attendants
  • Flexibility
  • Unmatched scalability
  • Pool lines between locations Customized call center dashboard
  • Single communications bill
  • Single communications bill

Star2Star provides the reliability, accuracy, and advanced functionality retailers and restaurants need on a day-to-day basis.

 

Star2Star Restaurant Case Study

Star2Star Retailer Case Study

Avaya IP Office Phone Systems

Phone System and Voice Solutions  for Retailers and Restaurants
Avaya IP Office is a unified communications system that has helped countless retail establishments and restaurants by offering easy-to-use features with relative ease and low total cost of ownership (TCO). Features and benefits include:

  • Easily customized
  • Call detail logging
  • Hold call waiting
  • Automatic callback
  • Mobility
  • Increase communications capacity
  • Call transfer
  • Scalability
  • Network up to 32 locations
  • And more!

With more than 266,000 systems installed worldwide, IP Office is the leader in unified communications for small and midsize businesses.

McEnroe Voice & Data Can Align Your Restaurant or Retail Store with the Right Phone System and Other Telecom Service Solutions

McEnroe Voice & Data is a single source for your voice technology project.  Our typical scope of work includes infrastructure cabling, equipment design and installation, end-user training, and ongoing support and maintenance. We also provide comprehensive carrier services audits, recommendations, and procurement to help our customers reduce costs and inefficiencies.

With offices in Baltimore, Maryland and Northern Virginia, as well as partners across the nation, McEnroe is well positioned to meet all of your voice and data needs.

Call 1-800-727-1607 to Learn More!

ContactUs

10955 Golden West Drive
Hunt Valley, MD 21031
410.785.1600
7700 Leesburg Pike Ste. 117
Falls Church, VA 22043
703.903.9881