Transportation & Utility

Audiolog has a long, successful track record as the system of choice for transportation and utility communications centers. In addition to Mercom's Open Architecture Commitment and Industry-Standard hardware and software, Audiolog is optimized to include the right benefits and features required for these demanding environments, including:

• Highest Reliability in independent tests, even under the highest call volumes; options to insure maximum uptime.
• Integration Commitment, including specialized interfaces for ANI/ALI, trunked radio, PBX, ACD, CTI, turrets.
• Interface Flexibility: Analog (telephone, radio, microphones); Digital PBX sets (Nortel®, NEC® and others); Digital Centrex; T1 and ISDN-PRI trunks.
• Most Extensive Search Parameters: ANI/ALI data, Call Taker ID and Name, Radio Channel, Talk Group, Radio ID to name just a few.
• The option to go browser-based with Mercom Interaction ReviewTM software, which allows users to access, search for, and play recordings from a central point for all call centers (over WAN) via a web browser, eliminating the need for conventional client software loaded on the playback PC, and includes advanced querying capabilities.
• Storage Flexibility: Up to 100,000 hours online storage, mirroring, DVD-RAM, automatic upload to Network-Attached Storage (NAS), RAID5, the EMC Centera content addressed storage solution or SAN storage, as well as Mercom's innovative Centralized Archiving Storage (CAS) configuration. Most recently, Mercom has announced the release of the innovative Mercom Virtual MediaTM (MVM) option which allows users to store and easily retrieve calls, complete with catalog database information, to any type of third-party media selected.
• Cost-Effective Interaction Evaluation: Mercom's browser-based Mercom Interaction Quality software can be hosted by the Audiolog Server.

Why Record?

• Ensure regulatory compliance during internal operations and interactions with customers.
• Maintain security and track threatening calls.
• Ensure exceptional service and quality in customer interactions.
• Ensure that appropriate operation and emergency procedures are followed by vehicle operators/drivers; track crews.
• Protect company from fraud and lawsuits.

For more information about Transportation & Utility solutions, please Contact Us.