Posts Tagged ‘VOIP installation’

VoIP Security Forecast 2019

Wednesday, November 21st, 2018

VoIP Security with McEnroe Voice & Data

Another new year means new security threats affecting everything at your business, from the VoIP phones you use to keep in touch with clients to the personal phones your employees use to communicate. Prevention is key to guarding your business against the biggest VoIP security threats, so today we are running through the top threats on the horizon in 2019.



Voice Hacking

If you had the choice between creating a long, complex password or saying a few words to log in with your voice, which would you choose? Most people would choose the latter, which makes voice authenticated applications a unique threat for many businesses. While many systems can identify human imitation to prevent hacking, many cannot detect sophisticated machine-based attacks where the hacker uses a computer and speaker to play back actual voice recordings of the person. If someone’s voice is recorded, it can be used to create a computer model that can speak any words in your voice. The dangerous consequences of voice hacking could be anything from using the voice to log in to a voice-authenticated application to calling your company’s bank on your behalf. If you have a VoIP system that is not secure, voice hacking could happen to you.

VoIP Hacking

VoIP hacking refers to different kinds of attacks that can be made on your system to breach data or shut it down. When you partner with a security-focused company like McEnroe Voice & Data, you ensure that your sensitive data and communications stay safe in the wake of different hacking trends. In 2019, the types of VoIP hacking that are expected to rise include:

  • Toll Fraud: Hackers will route international calls through your VoIP server and rack up a huge amount of phone charges.
  • Eavesdropping: Hackers can drop in on unencrypted voice calls to gather information that could be leveraged in other hacking schemes.
  • Distributed Denial of Service (DDoS): These attacks occur when a deluge of data requests are transmitted on a single target, which shuts it down as a result.

SIP Trunk Hacking

Another VoIP-related security vulnerability expected to be exploited in 2019 is SIP trunk hacking. SIP trunks, like any other type of internet system, can be hacked. Weak security and passwords, high volumes of access requests and eavesdropping are all threats. Make sure that all of your employees have strong passwords and logins that couldn’t be easily guessed. Partnering with a good service provider will also ensure that you benefit from secure SIP trunking and features like dedicated connections.

Partner with McEnroe Voice & Data for the Best Computer Security

McEnroe Voice & Data provides versatile, affordable and flexible telecommunications and security solutions to businesses throughout Baltimore, Washington, D.C. and Northern Virginia. With access to the best manufacturers and excellent customer service, you can trust McEnroe. To learn more, please call us at (410) 785-1600.

What Are the Biggest Hosted Phone System Problems?

Thursday, March 21st, 2013

Guy yelling at phoneWith the cost of bandwidth decreasing, and the cost of traditional phone service increasing, many companies are looking towards Voice Over Internet Protocol (VOIP) phone systems or hosted phone systems to help realize cost savings.  VOIP phones are plugged into an Ethernet jack in the wall (typically with a CAT5e patch cable) exactly the same way you would plug your laptop into the wall for internet access. VOIP endpoints (phones) and PBX’s (the phone server) transmit voice over your data connection instead of a traditional digital or analog connection.  If you have enough bandwidth coming into your office to support your data traffic and voice traffic, you can now get rid of your traditional telephone service.  This can translate to some significant monthly savings.  However, hosted phone system problems can also create headaches if your infrastructure can’t support it.

The Problems with VOIP and Hosted Phone Systems

It all comes down to your two things; your internal network, and the bandwidth coming into your office.  If you do not have enough bandwidth coming into your office, your voice traffic will be severely compromised and call quality will suffer.   There is no way around this.  Any company that is implementing a VOIP or Hosted phone system for your company should do a thorough audit of your bandwidth connectivity.   It is very possible that you may have to bring in additional bandwidth to handle the voice traffic properly.

What is the Most Important Thing about Installing VOIP and Hosted Phone Systems?

As I mentioned above, with a VOIP phone system, your data and voice traffic are now traveling over the same connection.  There are three major issues that can occur if your VOIP system is not implemented properly.  First, if your bandwidth is insufficient to support both data and voice you will have horrible call quality, dropped calls, jitter, static, etc; a very frustrating experience for you and your customers.  Secondly, your internal network is not programmed properly to handle the VOIP system and complications arise.  Third and final, a VOIP system needs some type of Quality of Service (QOS) device or feature.  What this does is throttle back your data download/upload and gives preference to voice traffic at peak times.  Voice traffic is more sensitive to slow downs and disruptions than data traffic.  If your data traffic slows down it simply takes a little longer to download a file.  If your voice traffic is slowed down, however, it can disconnect altogether (dropped call).

So ask:

1)      Do I have enough bandwidth coming into my office to support a VOIP or Hosted system?

2)      What type of site survey and diagnostic assessment will you conduct to check the health of my network?

3)      Will the VOIP system have QOS in place to give voice prioritization?

If you see blank stares or hear stammering, run for the hills!  This is not a guessing game.

How Do You Know You’re Dealing with a VOIP-Capable Company?

The easy answer is they address the 3 questions above confidently and go through each step in great detail.  An absolute crucial step when installing VOIP or Hosted is a thorough site survey of your offices.  If a company says a site survey is not necessary, run for the hills again!  That would be like a tailor fitting you for a suit without taking any measurements!

If you have any questions about how to properly implement a VOIP or Hosted phone system, contact McEnroe Voice & Data at 410-785-1600 and we’ll be happy to answer your questions.