Posts Tagged ‘reporting’

Why Do I Need Call Recording and Reporting?

Friday, May 20th, 2016
call recording and reporting

Call recording and reporting helps you to monitor conversations and diagnose problems.

You have undoubtedly called a customer service center at some point and been greeted with the phrase “This call may be recorded for quality assurance purposes.” Call recording and reporting has been used for decades by customer service centers in order to ensure customer satisfaction and gauge employee productivity. Today, more and more businesses have seen the value of having call recording and reporting, and for more reasons than just customer service and training. (more…)