Posts Tagged ‘hosted phone system’

The 7 Biggest Benefits of VoIP for Business

Wednesday, November 28th, 2018

VoIP for Business with McEnroe Voice & Data

Voice over Internet Protocol (VoIP) is a telecommunications solution that can be a good fit for businesses of every size. VoIP offers flexibility, scalability and affordability to small businesses with one location and large businesses with hundreds of remote workers. Why is VoIP for business such a great idea?

The Biggest Reasons to Switch to VoIP for Business

  1. Call Quality: VoIP technology has come a long way, and, if implemented properly, you can enjoy excellent, clear call quality from anywhere. In fact, properly implemented VoIP solutions can provide higher quality than traditional phone lines.
  2. Multi-Faceted Solutions: VoIP offers a wide range of communication options for you and your employees. Aside from traditional voice calls, you can also use VoIP Unified Communication technology to communicate via instant messaging, video conferencing, voicemail, fax via email and more.
  3. Secure Communications: Reputable VoIP solutions are designed with encryption to keep your calls, and all data transmitted, safe from any prying eyes. It’s vital to find out if the VoIP solution you’re considering has encryption.
  4. Portability: As long as you have an internet connection, you can stay in touch with your team members and colleagues, wherever you are in the world. Thanks softphones and mobile applications on your smartphone, you can field calls from anywhere, all within your business phone system environment.
  5. Call Recording: Do you need a way to ensure that customer service representatives and team members are always offering the highest standard of service? Call recording offers you that and more. You will never miss an important message or have confusion over exactly what was said during a call again.
  6. More Productivity: VoIP works to eliminate phone tag and increase availability, which in turn increases productivity. Depending on your customization preferences, your phone system can ring on multiple devices before heading to voicemail, go straight to voicemail or forward calls automatically to another number. With control over your phone line and the way that you use them, your employees will be able to be more productive.
  7. Scalability: VoIP is incredibly easy to expand and contract with your business’s needs. This makes it an especially good choice for businesses who have high peaks during holiday seasons and need to contract immediately afterward.

Partner with McEnroe Voice & Data for Your VoIP Needs

McEnroe Voice & Data provides versatile, affordable and flexible telecommunications and security solutions to businesses throughout Baltimore, Washington, D.C. and Northern Virginia. With access to the best manufacturers and excellent customer service, you can trust McEnroe. To learn more, please call us at (410) 785-1600.

Should I Get A Hosted Phone System for My Business?

Friday, March 9th, 2018

We hear this question a lot from customers and potential customers.  Some of them have old, antiquated phone systems, others have somewhat up to date premise-based phone systems.  Either way, the question remains: Should I switch to a hosted phone system?

Is the answer as simple as “Yes” or “No”?  Of course it is!  But not right away.  Not before the right questions are asked to determine if you business’ infrastructure, connectivity, culture, budget, can handle a hosted phone system or not.

If you’ve investigated hosted phone systems for your business before you have no doubt encountered a litany of options.  Most of them are between $20 – $30 per “seat” per month depending on what option you want.  Some can cost more, if you have advanced features, or a call center setup.  Did you get a chance to meet with a sales rep in person?  Did they go through qualifying questions to make sure the implementation and ongoing operation and service of the system won’t be a complete disaster?  Hopefully.

If you do talk to one of the dozens – if not hundreds – of hosted providers, do me a favor; ask them if they’re certain a hosted system is right for your business.  See what they say.  These companies have one option and one option only… hosted.  If you were trying to find the best pickup truck, would you go to a dealership that only sells Ford and expect to get an honest assessment of Ford, Chevy, Toyota, and Nissan trucks?

At McEnroe Voice & Data, we have 4 main products.  Mitel premise-based, Avaya premise-based, Mitel Hosted (MiCloud), and Star2Star hosted.  We intentionally have 2 strategic options in each category because they are all reputable and quality manufacturers whose product(s) offer slight variations that allow us to uniquely qualify each customer.  We are the dealership that offers Ford, Chevy, Toyota, and Nissan.  This allows us to be a true consultant and figure out the best product for your company, instead of trying to fit your company into one product.

Back to the question we posed at the beginning.  Should I get a hosted phone system for my business?  My advice is this; deal with a company that has multiple offerings, but if you’re talking with a one-trick-pony hosted provider ask the following qualifying questions:

  • How much bandwidth per call does your solution require? (most will say 92k)
  • Will I need a dedicated circuit for this hosted solution? (most will say maybe or yes. Some can do BYOBandwidth, if it’s enough bandwidth)
  • How do you implement QOS (Quality of Service)? (if there is no mention of an edge device that does ‘traffic shaping’ and separates data and voice traffic, proceed with caution)
  • How many users are on this product? or – How many seats do you have in the marketplace? (if it’s anything under 250,000 users, proceed with caution)
  • What happened if somebody has to come on-site to troubleshoot, who do you send out? (hosted companies will swear up and down they can troubleshoot everything remotely. Really?  What if there’s a faulty jack, faulty cabling, user error, POE switch issues?  There’s no possible way to troubleshoot everything remotely, but they’ll do anything possible to avoid incurring the cost of sending an on-site technician – which most of them don’t have anyway)

There are a bunch of other questions to help qualify a hosted solution, but those will give you a good start.

My best advice is to seek out a reputable, local company who has multiple offerings and a good track record.  Our goal is not how many users per month we can sign up.  Our goal is the right product, the right technology, for each unique customer.

How Do I Get the Most out of My Hosted VoIP Business Phone System?

Monday, May 23rd, 2016
VoIP business phone system

Utilizing all your phone’s features will help you to get the most out of your phone system.

Imagine having a smartphone and only using it to make calls. You would be missing out on using apps, the internet, GPS, and several other features. That would be a huge waste of resources! Only using your VoIP business phone system to make calls is strikingly similar. There are many features that you may be paying for, so it’s essential that you get as much use out of them as possible. Here are a few tips to help you get the most out of your VoIP business phone system. (more…)