Posts Tagged ‘hosted phone system’

4 Reasons Your Business Shouldn’t Wait Any Longer to Invest in VoIP

Wednesday, January 9th, 2019

Invest in VoIP with McEnroe Voice and Data

Voice over Internet Protocol (VoIP) technology is nothing new, but businesses continue to experience new benefits from making the switch. If you’re still on the fence about VoIP in 2019, it’s time to take a closer look at the reasons why so many businesses love it and explore whether or not it could be an excellent fit for you. Your business will never be the same again!

4 Reasons Your Business Shouldn’t Wait Any Longer to Invest in VoIP

  1. The average business currently using traditional hardwired phones saves 30% when switching to VoIP phone systems. In some cases, you can save up to 40% on local calls and 90% on international calls. VoIP systems typically have lower setup costs, on top of using your internet connection and eliminating the need for installing phone lines.
  2. Do you already pay for your telephone and internet separately? Skip the confusion and switch to Voice over Internet Protocol. You’ll get a single bill every month and only pay for your internet. You can make as many VoIP calls as you need to, and the connection cost will remain the same.
  3. Do you have remote employees or employees who are frequently on the road? VoIP allows your employees to take their phone number with them wherever they go. Your employees will be able to use a convenient VoIP portal to access your capabilities, answer calls, make calls and more. You also will have the ability to call employees on a variety of devices, including their phones, laptops, tablets and traditional phones without needing to set up a new number.
  4. Voice quality matters a great deal, especially when you are utilizing Voice over Internet Protocol to make business calls. As long as you have a reliable internet connection and adequate bandwidth, your voice quality will be just as good as over a traditional phone line, if not better. Until with Private Branch Exchange telephone systems, which have a limited number of phones to add to the system, VoIP allows for unlimited scalability providing you have the right bandwidth to support them.

Partner with McEnroe Voice & Data for Your Unified Communications Needs

McEnroe Voice & Data provides versatile, affordable and flexible telecommunications and security solutions to businesses throughout Baltimore, Washington, D.C. and Northern Virginia. With access to the best manufacturers and excellent customer service, you can trust McEnroe. To learn more, please call us at (410) 785-1600.

The 7 Biggest Benefits of VoIP for Business

Wednesday, November 28th, 2018

VoIP for Business with McEnroe Voice & Data

Voice over Internet Protocol (VoIP) is a telecommunications solution that can be a good fit for businesses of every size. VoIP offers flexibility, scalability and affordability to small businesses with one location and large businesses with hundreds of remote workers. Why is VoIP for business such a great idea?

The Biggest Reasons to Switch to VoIP for Business

  1. Call Quality: VoIP technology has come a long way, and, if implemented properly, you can enjoy excellent, clear call quality from anywhere. In fact, properly implemented VoIP solutions can provide higher quality than traditional phone lines.
  2. Multi-Faceted Solutions: VoIP offers a wide range of communication options for you and your employees. Aside from traditional voice calls, you can also use VoIP Unified Communication technology to communicate via instant messaging, video conferencing, voicemail, fax via email and more.
  3. Secure Communications: Reputable VoIP solutions are designed with encryption to keep your calls, and all data transmitted, safe from any prying eyes. It’s vital to find out if the VoIP solution you’re considering has encryption.
  4. Portability: As long as you have an internet connection, you can stay in touch with your team members and colleagues, wherever you are in the world. Thanks softphones and mobile applications on your smartphone, you can field calls from anywhere, all within your business phone system environment.
  5. Call Recording: Do you need a way to ensure that customer service representatives and team members are always offering the highest standard of service? Call recording offers you that and more. You will never miss an important message or have confusion over exactly what was said during a call again.
  6. More Productivity: VoIP works to eliminate phone tag and increase availability, which in turn increases productivity. Depending on your customization preferences, your phone system can ring on multiple devices before heading to voicemail, go straight to voicemail or forward calls automatically to another number. With control over your phone line and the way that you use them, your employees will be able to be more productive.
  7. Scalability: VoIP is incredibly easy to expand and contract with your business’s needs. This makes it an especially good choice for businesses who have high peaks during holiday seasons and need to contract immediately afterward.

Partner with McEnroe Voice & Data for Your VoIP Needs

McEnroe Voice & Data provides versatile, affordable and flexible telecommunications and security solutions to businesses throughout Baltimore, Washington, D.C. and Northern Virginia. With access to the best manufacturers and excellent customer service, you can trust McEnroe. To learn more, please call us at (410) 785-1600.

Should I Get A Hosted Phone System for My Business?

Friday, March 9th, 2018

We hear this question a lot from customers and potential customers.  Some of them have old, antiquated phone systems, others have somewhat up to date premise-based phone systems.  Either way, the question remains: Should I switch to a hosted phone system?

Is the answer as simple as “Yes” or “No”?  Of course it is!  But not right away.  Not before the right questions are asked to determine if you business’ infrastructure, connectivity, culture, budget, can handle a hosted phone system or not.

If you’ve investigated hosted phone systems for your business before you have no doubt encountered a litany of options.  Most of them are between $20 – $30 per “seat” per month depending on what option you want.  Some can cost more, if you have advanced features, or a call center setup.  Did you get a chance to meet with a sales rep in person?  Did they go through qualifying questions to make sure the implementation and ongoing operation and service of the system won’t be a complete disaster?  Hopefully.

If you do talk to one of the dozens – if not hundreds – of hosted providers, do me a favor; ask them if they’re certain a hosted system is right for your business.  See what they say.  These companies have one option and one option only… hosted.  If you were trying to find the best pickup truck, would you go to a dealership that only sells Ford and expect to get an honest assessment of Ford, Chevy, Toyota, and Nissan trucks?

At McEnroe Voice & Data, we have 4 main products.  Mitel premise-based, Avaya premise-based, Mitel Hosted (MiCloud), and Star2Star hosted.  We intentionally have 2 strategic options in each category because they are all reputable and quality manufacturers whose product(s) offer slight variations that allow us to uniquely qualify each customer.  We are the dealership that offers Ford, Chevy, Toyota, and Nissan.  This allows us to be a true consultant and figure out the best product for your company, instead of trying to fit your company into one product.

Back to the question we posed at the beginning.  Should I get a hosted phone system for my business?  My advice is this; deal with a company that has multiple offerings, but if you’re talking with a one-trick-pony hosted provider ask the following qualifying questions:

  • How much bandwidth per call does your solution require? (most will say 92k)
  • Will I need a dedicated circuit for this hosted solution? (most will say maybe or yes. Some can do BYOBandwidth, if it’s enough bandwidth)
  • How do you implement QOS (Quality of Service)? (if there is no mention of an edge device that does ‘traffic shaping’ and separates data and voice traffic, proceed with caution)
  • How many users are on this product? or – How many seats do you have in the marketplace? (if it’s anything under 250,000 users, proceed with caution)
  • What happened if somebody has to come on-site to troubleshoot, who do you send out? (hosted companies will swear up and down they can troubleshoot everything remotely. Really?  What if there’s a faulty jack, faulty cabling, user error, POE switch issues?  There’s no possible way to troubleshoot everything remotely, but they’ll do anything possible to avoid incurring the cost of sending an on-site technician – which most of them don’t have anyway)

There are a bunch of other questions to help qualify a hosted solution, but those will give you a good start.

My best advice is to seek out a reputable, local company who has multiple offerings and a good track record.  Our goal is not how many users per month we can sign up.  Our goal is the right product, the right technology, for each unique customer.