Posts Tagged ‘features’

How Do I Get the Most out of My Hosted VoIP Business Phone System?

Monday, May 23rd, 2016
VoIP business phone system

Utilizing all your phone’s features will help you to get the most out of your phone system.

Imagine having a smartphone and only using it to make calls. You would be missing out on using apps, the internet, GPS, and several other features. That would be a huge waste of resources! Only using your VoIP business phone system to make calls is strikingly similar. There are many features that you may be paying for, so it’s essential that you get as much use out of them as possible. Here are a few tips to help you get the most out of your VoIP business phone system. (more…)

Why Do I Need Call Recording and Reporting?

Friday, May 20th, 2016
call recording and reporting

Call recording and reporting helps you to monitor conversations and diagnose problems.

You have undoubtedly called a customer service center at some point and been greeted with the phrase “This call may be recorded for quality assurance purposes.” Call recording and reporting has been used for decades by customer service centers in order to ensure customer satisfaction and gauge employee productivity. Today, more and more businesses have seen the value of having call recording and reporting, and for more reasons than just customer service and training. (more…)

Are All Phone Systems the Same?

Thursday, April 21st, 2016
phone systems

While many phone systems may look the same, it’s important that your phone system is configured for your needs.

A phone system is a phone system, right? Well, it depends from which company you decide to purchase your phone system. You may get the same phone system from company A that you would get from company B, but company A may be better suited to assess your particular business and customer service needs. Here are a few examples of the services that McEnroe Voice & Data provides that you may not find at other companies. (more…)