Posts Tagged ‘business phones systems’

The Benefits of a Third-Party Carrier Audit

Tuesday, February 5th, 2019

Third-Party Carrier Audit wtih McEnroe Voice & Data

How much are you spending every month on your telephone bills? Are you getting the best deal possible? With over 80% of telecommunication service provider bills containing errors, the average business wastes hundreds of dollars every year overpaying for essential phone services. What are the benefits of a third-party carrier audit for your business?

What Is a Third-Party Carrier Audit?

Phone expenses are a significant expense for most businesses, and many companies are overpaying for service without realizing it. A third-party carrier audit can identify billing errors and places where you are spending too much on services. Since we work with numerous carriers and service providers, we can quickly identify where your rates are less-than-competitive and areas for improvement.

Why a Third-Party Carrier Audit?

Third-party carrier audits first ensure that you are being accurately billed for the services you are receiving. Then, they also check whether or not you are using the right telephone and internet services for your needs. There’s no sense in shelling out more than necessary for features and volume that you aren’t taking advantage of. Third-party carrier audits also compare the rates you are being quoted for services to market rates.

Once all of that has been analyzed, we can present your business with areas for potential improvement. All of the recommendations are objective and with your best interests in mind. Whether it’s installing a new phone system, negotiating rates or switching carriers entirely, your business will get actionable recommendations and the final say on your telecommunications systems.

How Often Should You Conduct a Third-Party Carrier Audit?

Because technology and market rates are constantly shifting, we suggest the average business complete an audit every two to three years. If you’ve never had an audit of your telecommunications system, now is the perfect time to schedule one. Many businesses instantly save hundreds or thousands a month on equipment and billings, and no business is too small to potentially benefit.

Partner with McEnroe Voice & Data for a Third-Party Carrier Audit

McEnroe Voice & Data provides versatile, affordable and flexible telecommunications and security solutions to businesses throughout Baltimore, Washington, D.C. and Northern Virginia. With access to the best manufacturers and excellent customer service, you can trust McEnroe. To learn more, please call us at (410) 785-1600.

3 Essential Features for a Business Phone System

Thursday, January 7th, 2016
business phone system

One useful feature of a business phone system is the ability to conduct conference calls.

An efficient business phone system is essential for any company that wants to succeed. VoIP phone systems are a great choice for many businesses because they are so versatile and have so many beneficial features. However, traditional phone systems also offer many features that are valuable to a growing business. Having the right features in a business phone system can be the key to your company’s success. You want to make sure that your business phone system has the best features to keep your company efficient and productive. Here are our three top picks for the most essential business phone features. (more…)

3 Biggest Reasons to Get a VoIP Phone System for Your Office

Thursday, December 3rd, 2015
VoIP for your office

Clients will love the service you provide with a VoIP phone system, and your employees will love the easy user interface!

As your business upgrades, your phone system should upgrade with it. A VoIP, or Voice over Internet Protocol, phone system uses the internet to turn your voice into data and transmit it to the receiver on the other end. A VoIP phone system exchanges the hassles and frustrations of a regular phone system for freedom and accessibility. Just as long as you have a good internet connection, a VoIP system will make your life easier. Here are a few reasons to consider a VoIP phone system for your office.


With a VoIP phone system, you can use a mobile app to run your business from your mobile phone. You can place, receive, and transfer calls all while you are out of the office! You can take your business with you and stop limiting your availability to only when you’re in your office. Your employees can even opt to do the same with their mobile phones, so your clients will have even more access to your employees, creating a great customer service experience!


With a VoIP phone system, you can begin to do what is known as “hot desking”. This is when you sit down at any VoIP phone in your office, you log in, and the VoIP system loads your personal employee information to that particular phone. This means that if you have an extension that people must use to reach you, that extension will be loaded onto any phone that you log in to. No matter where you are, as long as you’re logged in, you don’t need to worry about being unreachable. You can be preparing for a presentation in the conference room or even be in another regional location for your business and still be just as reachable as if you were sitting at your desk. Spend less time traveling to your single phone and more time accessing phones from anywhere.


We already mentioned that a VoIP phone system will enhance your customer service experience. But did you know that it will also enhance your employee experience? Users of the VoIP phone system find it intuitive to operate. Since the VoIP phone system is connected to the internet and mobile devices, employees find the user interface much more second nature than a traditional phone system. Call forwarding has been simplified with integrated find-me follow-me features, and employees can access their voicemail through their email, rather than have to remember a specific, separate password just for voicemail. With a more user-friendly interface, employees are more likely to be less frustrated and more satisfied, which translates to a better customer service experience.

Contact McEnroe Voice & Data Today!

Are you ready to upgrade your phone system and improve your customer service experience? Call McEnroe in Maryland, D.C., Northern Virginia, or Central Pennsylvania at 1-800-727-1607 or in Maryland or D.C. at (703) 903-9881, or simply contact us on our website! We offer a free consultation, so be sure to get in touch and take advantage of this free service. Want to keep up with the latest in voice and data news? Follow us on Facebook, Twitter, Google+, Pinterest, and Linkedin!