Posts Tagged ‘business phone system’

The 7 Biggest Benefits of VoIP for Business

Wednesday, November 28th, 2018

VoIP for Business with McEnroe Voice & Data

Voice over Internet Protocol (VoIP) is a telecommunications solution that can be a good fit for businesses of every size. VoIP offers flexibility, scalability and affordability to small businesses with one location and large businesses with hundreds of remote workers. Why is VoIP for business such a great idea?

The Biggest Reasons to Switch to VoIP for Business

  1. Call Quality: VoIP technology has come a long way, and, if implemented properly, you can enjoy excellent, clear call quality from anywhere. In fact, properly implemented VoIP solutions can provide higher quality than traditional phone lines.
  2. Multi-Faceted Solutions: VoIP offers a wide range of communication options for you and your employees. Aside from traditional voice calls, you can also use VoIP Unified Communication technology to communicate via instant messaging, video conferencing, voicemail, fax via email and more.
  3. Secure Communications: Reputable VoIP solutions are designed with encryption to keep your calls, and all data transmitted, safe from any prying eyes. It’s vital to find out if the VoIP solution you’re considering has encryption.
  4. Portability: As long as you have an internet connection, you can stay in touch with your team members and colleagues, wherever you are in the world. Thanks softphones and mobile applications on your smartphone, you can field calls from anywhere, all within your business phone system environment.
  5. Call Recording: Do you need a way to ensure that customer service representatives and team members are always offering the highest standard of service? Call recording offers you that and more. You will never miss an important message or have confusion over exactly what was said during a call again.
  6. More Productivity: VoIP works to eliminate phone tag and increase availability, which in turn increases productivity. Depending on your customization preferences, your phone system can ring on multiple devices before heading to voicemail, go straight to voicemail or forward calls automatically to another number. With control over your phone line and the way that you use them, your employees will be able to be more productive.
  7. Scalability: VoIP is incredibly easy to expand and contract with your business’s needs. This makes it an especially good choice for businesses who have high peaks during holiday seasons and need to contract immediately afterward.

Partner with McEnroe Voice & Data for Your VoIP Needs

McEnroe Voice & Data provides versatile, affordable and flexible telecommunications and security solutions to businesses throughout Baltimore, Washington, D.C. and Northern Virginia. With access to the best manufacturers and excellent customer service, you can trust McEnroe. To learn more, please call us at (410) 785-1600.

How Can Call Center Software Enhance Customer Experience?

Thursday, July 14th, 2016
call center software

Call center software can greatly improve efficiency and customer experience.

Struggling to manage customer related data, get valuable insight, and improve your customer’s experience? Call center software is an incredibly effective tool that will completely transform your traditional call center. How is call center software different? (more…)

Why Do I Need Call Recording and Reporting?

Friday, May 20th, 2016
call recording and reporting

Call recording and reporting helps you to monitor conversations and diagnose problems.

You have undoubtedly called a customer service center at some point and been greeted with the phrase “This call may be recorded for quality assurance purposes.” Call recording and reporting has been used for decades by customer service centers in order to ensure customer satisfaction and gauge employee productivity. Today, more and more businesses have seen the value of having call recording and reporting, and for more reasons than just customer service and training. (more…)