Posts Tagged ‘business phone system’

How Can Call Center Software Enhance Customer Experience?

Thursday, July 14th, 2016
call center software

Call center software can greatly improve efficiency and customer experience.

Struggling to manage customer related data, get valuable insight, and improve your customer’s experience? Call center software is an incredibly effective tool that will completely transform your traditional call center. How is call center software different? (more…)

Why Do I Need Call Recording and Reporting?

Friday, May 20th, 2016
call recording and reporting

Call recording and reporting helps you to monitor conversations and diagnose problems.

You have undoubtedly called a customer service center at some point and been greeted with the phrase “This call may be recorded for quality assurance purposes.” Call recording and reporting has been used for decades by customer service centers in order to ensure customer satisfaction and gauge employee productivity. Today, more and more businesses have seen the value of having call recording and reporting, and for more reasons than just customer service and training. (more…)

Are All Phone Systems the Same?

Thursday, April 21st, 2016
phone systems

While many phone systems may look the same, it’s important that your phone system is configured for your needs.

A phone system is a phone system, right? Well, it depends from which company you decide to purchase your phone system. You may get the same phone system from company A that you would get from company B, but company A may be better suited to assess your particular business and customer service needs. Here are a few examples of the services that McEnroe Voice & Data provides that you may not find at other companies. (more…)