Posts Tagged ‘business phone system’

4 Reasons Your Business Shouldn’t Wait Any Longer to Invest in VoIP

Wednesday, January 9th, 2019

Invest in VoIP with McEnroe Voice and Data

Voice over Internet Protocol (VoIP) technology is nothing new, but businesses continue to experience new benefits from making the switch. If you’re still on the fence about VoIP in 2019, it’s time to take a closer look at the reasons why so many businesses love it and explore whether or not it could be an excellent fit for you. Your business will never be the same again!

4 Reasons Your Business Shouldn’t Wait Any Longer to Invest in VoIP

  1. The average business currently using traditional hardwired phones saves 30% when switching to VoIP phone systems. In some cases, you can save up to 40% on local calls and 90% on international calls. VoIP systems typically have lower setup costs, on top of using your internet connection and eliminating the need for installing phone lines.
  2. Do you already pay for your telephone and internet separately? Skip the confusion and switch to Voice over Internet Protocol. You’ll get a single bill every month and only pay for your internet. You can make as many VoIP calls as you need to, and the connection cost will remain the same.
  3. Do you have remote employees or employees who are frequently on the road? VoIP allows your employees to take their phone number with them wherever they go. Your employees will be able to use a convenient VoIP portal to access your capabilities, answer calls, make calls and more. You also will have the ability to call employees on a variety of devices, including their phones, laptops, tablets and traditional phones without needing to set up a new number.
  4. Voice quality matters a great deal, especially when you are utilizing Voice over Internet Protocol to make business calls. As long as you have a reliable internet connection and adequate bandwidth, your voice quality will be just as good as over a traditional phone line, if not better. Until with Private Branch Exchange telephone systems, which have a limited number of phones to add to the system, VoIP allows for unlimited scalability providing you have the right bandwidth to support them.

Partner with McEnroe Voice & Data for Your Unified Communications Needs

McEnroe Voice & Data provides versatile, affordable and flexible telecommunications and security solutions to businesses throughout Baltimore, Washington, D.C. and Northern Virginia. With access to the best manufacturers and excellent customer service, you can trust McEnroe. To learn more, please call us at (410) 785-1600.

3 Ways to Assess the Success of Your Call Center

Sunday, December 30th, 2018

Assess the Success of Your Call Center with McEnroe Voice and Data

The goal of any call center is to provide customers with timely and accurate service to resolve issues. Whether you run a small business, a large enterprise, or anything in between, the effectiveness of your call center will be integral to the continued success of your business. How can you assess the current success of your call center?

Evaluate Your Current Infrastructure

These days, there are a number of call center infrastructures and software available. All of these solutions provide a tailored experience that should align with your goals as a business. Are you handling sensitive information that should be encrypted? Does your business operate across multiple time zones? Consider implementing a call center solution that accounts for all of your unique needs. Ultimately, all modern call centers should be equipped with software and recording functions that provide empirical data used to assess the current effectiveness of your operation. After all, proper performance measurement will lead to proper management. Head over to our website for more information on specific call center solutions that could improve the success of your call center.

Monitor Your Employees

Once you have implemented a call center solution that suits your needs, monitoring your employees becomes a major way to assess the effectiveness of your call center. Helpful and polite customer interaction is central to the success of any call center. Accessing recorded conversations will allow you to make sure that all employees are upholding the customer service values that are core to your company. If you notice any strengths or deficiencies from your team in these areas, this approach will allow for proper positive reinforcement or coaching.

Interpret Data

Gathering intel is another crucial feature of a call center. Interactions between customers and your company are the most critical element to understand when improving the effectiveness of your call center. You can use collected data from these interactions to discover recurring trends, zero in on potential issues, and improve overall company communication. Some examples of valuable data you can refer to when evaluating the success of your call center include:

  • First call resolution rate
  • Time spent with customers
  • Customer holding times
  • Occurrence of specific words or word combinations being spoken

Once you have considered all 3 of these points, you will have an accurate grasp of the current effectiveness of your call center. From here, you can shift your attention to refining your call-handling process.

Partner with McEnroe Voice & Data for Your Unified Communications Needs

McEnroe Voice & Data provides versatile, affordable and flexible telecommunications and security solutions to businesses throughout Baltimore, Washington, D.C. and Northern Virginia. With access to the best manufacturers and excellent customer service, you can trust McEnroe. To learn more, please call us at (410) 785-1600.

The 7 Biggest Benefits of VoIP for Business

Wednesday, November 28th, 2018

VoIP for Business with McEnroe Voice & Data

Voice over Internet Protocol (VoIP) is a telecommunications solution that can be a good fit for businesses of every size. VoIP offers flexibility, scalability and affordability to small businesses with one location and large businesses with hundreds of remote workers. Why is VoIP for business such a great idea?

The Biggest Reasons to Switch to VoIP for Business

  1. Call Quality: VoIP technology has come a long way, and, if implemented properly, you can enjoy excellent, clear call quality from anywhere. In fact, properly implemented VoIP solutions can provide higher quality than traditional phone lines.
  2. Multi-Faceted Solutions: VoIP offers a wide range of communication options for you and your employees. Aside from traditional voice calls, you can also use VoIP Unified Communication technology to communicate via instant messaging, video conferencing, voicemail, fax via email and more.
  3. Secure Communications: Reputable VoIP solutions are designed with encryption to keep your calls, and all data transmitted, safe from any prying eyes. It’s vital to find out if the VoIP solution you’re considering has encryption.
  4. Portability: As long as you have an internet connection, you can stay in touch with your team members and colleagues, wherever you are in the world. Thanks softphones and mobile applications on your smartphone, you can field calls from anywhere, all within your business phone system environment.
  5. Call Recording: Do you need a way to ensure that customer service representatives and team members are always offering the highest standard of service? Call recording offers you that and more. You will never miss an important message or have confusion over exactly what was said during a call again.
  6. More Productivity: VoIP works to eliminate phone tag and increase availability, which in turn increases productivity. Depending on your customization preferences, your phone system can ring on multiple devices before heading to voicemail, go straight to voicemail or forward calls automatically to another number. With control over your phone line and the way that you use them, your employees will be able to be more productive.
  7. Scalability: VoIP is incredibly easy to expand and contract with your business’s needs. This makes it an especially good choice for businesses who have high peaks during holiday seasons and need to contract immediately afterward.

Partner with McEnroe Voice & Data for Your VoIP Needs

McEnroe Voice & Data provides versatile, affordable and flexible telecommunications and security solutions to businesses throughout Baltimore, Washington, D.C. and Northern Virginia. With access to the best manufacturers and excellent customer service, you can trust McEnroe. To learn more, please call us at (410) 785-1600.