Public Safety Call Recording

Audiolog has a long, successful tracks record as the system of choice for 9-1-1, EMS and other mission-critical applications, with 2000+ Public Safety installations and quickly growing. In addition to Mercom's Open Architecture Commitment and Industry-Standard hardware and software, Audiolog is optimized to include the right benefits and features required for demanding Public Safety environments, including:

• Highest Reliability in independent tests, even under the highest call volumes; options to insure maximum uptime.
• Integration Commitment, including specialized public safety interfaces for ANI/ALI, trunked radio, PBX, ACD, CTI, turrets.
• Interface Flexibility: Analog (telephone, radio, microphones); Digital PBX sets (Nortel®, NEC® and others); Digital Centrex; T1 and ISDN-PRI trunks.
• Most Extensive Search Parameters: ANI/ALI data, Call Taker ID and Name, Radio Channel, Talk Group, Radio ID to name just a few.
• The option to go browser-based with Mercom Interaction ReviewTM software, which allows users to access, search for, and play recordings from a central point for all call centers (over WAN) via a web browser, eliminating the need for conventional client software loaded on the playback PC, and includes advanced querying capabilities.
• Storage Flexibility: Up to 100,000 hours online storage, mirroring, DVD-RAM, automatic upload to Network-Attached Storage (NAS), RAID5, the EMC Centera content addressed storage solution or SAN storage, as well as Mercom's innovative Centralized Archiving Storage (CAS) configuration. Most recently, Mercom has announced the release of the innovative Mercom Virtual MediaTM (MVM) option which allows users to store and easily retrieve calls, complete with catalog database information, to any type of third-party media selected. Cost-Effective Call-Taker Evaluation: Mercom's browser-based Mercom Interaction Quality software can be hosted by the Audiolog Server.

For latest Microsoft Updates for Audiolog, please view this
Audiolog Updates (PDF)
For more information about Public Safety solutions, please Contact Us.