Recruitment

Network/Sales Engineer

Job Description

The Network/Sales Engineer is responsible for actively driving and managing the technology evaluation stage of the sales process and working in conjunction with the sales team as the key technical advisor and product advocate for our products. The System Engineer must be able to articulate technology and product positioning to both business and technical users. They must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.

The Network/Sales Engineer is to evaluate business processes in order to prepare, present, and promote the sale of business solutions, while ensuring overall sales process quality for proper implementation and profitability of McEnroe Voice and Data. The Network/Sales Engineer is to be proficient in business processes and technical aspects of communications including voice, data and video communications. In addition, the Network/Sales Engineer is to be proficient in interpersonal communications, presentation and teaching skills.

Responsibilities

• Assist the sales team in preparing quotes for customers.
• Assist in strategizing and closing sales.
• Conduct site surveys for new installations prior to contract signing.
• Provide pre-sales design and application support for all of McEnroe Voice and Data's core products, as well as peripheral and Unified Messaging applications.
• Develop sales tools and training materials for presentation to the Sales Team, keeping informed on the latest developments in core products, peripherals, and CTI applications. In addition, provide product training to MVD's internal staff.
• Provide network drawings involving Call Flow diagrams, IP applications and CTI applications.
• Provide product demonstrations and white board presentations for prospective customers, as well as customer install base.
• Provide setup, maintenance, and oversight of demo rooms.
• Compile and provide competitive information.
• Approve Job Packages from a technical, quality control, and pricing perspective.
• Coordinate pre-sales configuration with Operations Department for implementation, especially in regard to customized CTI applications.
• Assist the operations department in the installation / implementation of customer's systems including providing the system programming to operations based on customer input and training on customer's systems including applications as well as features.
• Provide project management oversight on major projects.