Financial / Compliance Recording

Mercom's award-winning recording solutions enable financial corporations and compliance-minded businesses to confirm transactions, reduce liability and mitigate risk, ensure compliance with regulatory mandates, and deliver productive, consistently high-quality interactions.

Audiolog has a long, successful track record as the system of choice for financial and other full-time recording environments. In addition to Mercom's Open Architecture Commitment and Industry-Standard hardware and software, Audiolog is optimized to include the right benefits and features required for demanding compliance environments, including:

Highest Reliability in independent tests, even under the highest call volumes; options to insure maximum uptime.
Interface Flexibility: Analog (telephone, radio, microphones); Digital PBX sets (Nortel®, NEC® and others); Digital Centrex; T1 and ISDN-PRI trunks.
Extensive Search Parameters.
The option to go browser-based with Mercom Interaction ReviewTM software, which allows users to access, search for, and play recordings from a central point for all call centers (over WAN) via a web browser, eliminating the need for conventional client software loaded on the playback PC, and includes advanced querying capabilities.
Storage Flexibility: Up to 100,000 hours online storage, mirroring, DVD-RAM, automatic upload to Network-Attached Storage (NAS), RAID5, the EMC Centera content addressed storage solution or SAN storage, as well as Mercom's innovative Centralized Archiving Storage (CAS) configuration. Most recently, Mercom has announced the release of the innovative Mercom Virtual MediaTM (MVM) option which allows users to store and easily retrieve calls, complete with catalog database information, to any type of third-party media selected.
Cost-Effective Call-Taker Evaluation: Mercom's browser-based Mercom Interaction Quality software can be hosted by the Audiolog Server.

For more information about Financial / Compliance Recording solutions, please Contact Us.