Archive for the ‘VOIP’ Category

3 Biggest Reasons to Get a VoIP Phone System for Your Office

Thursday, December 3rd, 2015
VoIP for your office

Clients will love the service you provide with a VoIP phone system, and your employees will love the easy user interface!

As your business upgrades, your phone system should upgrade with it. A VoIP, or Voice over Internet Protocol, phone system uses the internet to turn your voice into data and transmit it to the receiver on the other end. A VoIP phone system exchanges the hassles and frustrations of a regular phone system for freedom and accessibility. Just as long as you have a good internet connection, a VoIP system will make your life easier. Here are a few reasons to consider a VoIP phone system for your office.

Mobility

With a VoIP phone system, you can use a mobile app to run your business from your mobile phone. You can place, receive, and transfer calls all while you are out of the office! You can take your business with you and stop limiting your availability to only when you’re in your office. Your employees can even opt to do the same with their mobile phones, so your clients will have even more access to your employees, creating a great customer service experience!

Efficiency

With a VoIP phone system, you can begin to do what is known as “hot desking”. This is when you sit down at any VoIP phone in your office, you log in, and the VoIP system loads your personal employee information to that particular phone. This means that if you have an extension that people must use to reach you, that extension will be loaded onto any phone that you log in to. No matter where you are, as long as you’re logged in, you don’t need to worry about being unreachable. You can be preparing for a presentation in the conference room or even be in another regional location for your business and still be just as reachable as if you were sitting at your desk. Spend less time traveling to your single phone and more time accessing phones from anywhere.

User-Friendly

We already mentioned that a VoIP phone system will enhance your customer service experience. But did you know that it will also enhance your employee experience? Users of the VoIP phone system find it intuitive to operate. Since the VoIP phone system is connected to the internet and mobile devices, employees find the user interface much more second nature than a traditional phone system. Call forwarding has been simplified with integrated find-me follow-me features, and employees can access their voicemail through their email, rather than have to remember a specific, separate password just for voicemail. With a more user-friendly interface, employees are more likely to be less frustrated and more satisfied, which translates to a better customer service experience.

Contact McEnroe Voice & Data Today!

Are you ready to upgrade your phone system and improve your customer service experience? Call McEnroe in Maryland, D.C., Northern Virginia, or Central Pennsylvania at 1-800-727-1607 or in Maryland or D.C. at (703) 903-9881, or simply contact us on our website! We offer a free consultation, so be sure to get in touch and take advantage of this free service. Want to keep up with the latest in voice and data news? Follow us on Facebook, Twitter, Google+, Pinterest, and Linkedin!

What is Hot Desking on a VoIP Phone System?

Tuesday, August 26th, 2014

We get asked this question a lot so I wanted to feature it in our blog.  I’ll go over the actual feature of Hot Desking, and then talk about how to apply it to gain efficiency in your business.

Hot Desking is simply the ability to log into any phone on your system, and have your user profile and settings populated onto that device.  An IP phone is pushed information and processing power from the PBX (your phone server).  Because of this, you can go to any end point and log in, which essentially tells your phone system to push your specific profile to that phone.  With Hot Desking, your extension is whatever phone you’re currently logged into.

Hot Desking can help accommodate your efficient use of office space.  “Hoteling” is a concept that is become more popular in corporate America.  It allows workers to commute to the most convenient office, and to whichever work station they please, any given day.  In a “Hoteling” scenario the employee would setup their laptop and log into the phone at that work station.  All of their calls and messages would now be sent to that IP phone.

Other Applications

Hoteling is just one practical application for deploying the Hot Desking feature at your business.  How about an employee who has to travel to another part of the office to prepare a presentation?  Once they get to the work area, they can log into that phone so they’re fully functional and efficient even while away from their desk.

Law firms often have multiple offices in the same region, to best accommodate their clientele.  It’s common for a lawyer to work in the Baltimore office on Monday and Tuesday, have a deposition at the Washington DC office on Wednesday, and then client meetings in the Annapolis office on Thursday and Friday.  Hot Desking is the perfect application in this scenario because the attorney can log in on any phone in each office and be fully connected.  No more searching and guessing to find out what office they’re working out of today.

Medical offices with multiple locations also see a great benefit in Hot Desking.  An optometrist may have five or six offices in a thirty mile radius, and he or she will typically travel and work out of each of them, depending on the week.  With Hot Desking, they’re always connected to their voice mail, and easily accessible via their extension number.

If you have any more questions about Hot Desking, please reach out to us.  McEnroe Voice & Data implements business phone systems and voice networks for customers in the Mid-Atlantic, including Southern PA, Baltimore, Washington DC, and Northern Virginia.

What Are the Biggest Hosted Phone System Problems?

Thursday, March 21st, 2013

Guy yelling at phoneWith the cost of bandwidth decreasing, and the cost of traditional phone service increasing, many companies are looking towards Voice Over Internet Protocol (VOIP) phone systems or hosted phone systems to help realize cost savings.  VOIP phones are plugged into an Ethernet jack in the wall (typically with a CAT5e patch cable) exactly the same way you would plug your laptop into the wall for internet access. VOIP endpoints (phones) and PBX’s (the phone server) transmit voice over your data connection instead of a traditional digital or analog connection.  If you have enough bandwidth coming into your office to support your data traffic and voice traffic, you can now get rid of your traditional telephone service.  This can translate to some significant monthly savings.  However, hosted phone system problems can also create headaches if your infrastructure can’t support it.

The Problems with VOIP and Hosted Phone Systems

It all comes down to your two things; your internal network, and the bandwidth coming into your office.  If you do not have enough bandwidth coming into your office, your voice traffic will be severely compromised and call quality will suffer.   There is no way around this.  Any company that is implementing a VOIP or Hosted phone system for your company should do a thorough audit of your bandwidth connectivity.   It is very possible that you may have to bring in additional bandwidth to handle the voice traffic properly.

What is the Most Important Thing about Installing VOIP and Hosted Phone Systems?

As I mentioned above, with a VOIP phone system, your data and voice traffic are now traveling over the same connection.  There are three major issues that can occur if your VOIP system is not implemented properly.  First, if your bandwidth is insufficient to support both data and voice you will have horrible call quality, dropped calls, jitter, static, etc; a very frustrating experience for you and your customers.  Secondly, your internal network is not programmed properly to handle the VOIP system and complications arise.  Third and final, a VOIP system needs some type of Quality of Service (QOS) device or feature.  What this does is throttle back your data download/upload and gives preference to voice traffic at peak times.  Voice traffic is more sensitive to slow downs and disruptions than data traffic.  If your data traffic slows down it simply takes a little longer to download a file.  If your voice traffic is slowed down, however, it can disconnect altogether (dropped call).

So ask:

1)      Do I have enough bandwidth coming into my office to support a VOIP or Hosted system?

2)      What type of site survey and diagnostic assessment will you conduct to check the health of my network?

3)      Will the VOIP system have QOS in place to give voice prioritization?

If you see blank stares or hear stammering, run for the hills!  This is not a guessing game.

How Do You Know You’re Dealing with a VOIP-Capable Company?

The easy answer is they address the 3 questions above confidently and go through each step in great detail.  An absolute crucial step when installing VOIP or Hosted is a thorough site survey of your offices.  If a company says a site survey is not necessary, run for the hills again!  That would be like a tailor fitting you for a suit without taking any measurements!

If you have any questions about how to properly implement a VOIP or Hosted phone system, contact McEnroe Voice & Data at 410-785-1600 and we’ll be happy to answer your questions.