Archive for the ‘VOIP’ Category

The 7 Biggest Benefits of VoIP for Business

Wednesday, November 28th, 2018

VoIP for Business with McEnroe Voice & Data

Voice over Internet Protocol (VoIP) is a telecommunications solution that can be a good fit for businesses of every size. VoIP offers flexibility, scalability and affordability to small businesses with one location and large businesses with hundreds of remote workers. Why is VoIP for business such a great idea?

The Biggest Reasons to Switch to VoIP for Business

  1. Call Quality: VoIP technology has come a long way, and, if implemented properly, you can enjoy excellent, clear call quality from anywhere. In fact, properly implemented VoIP solutions can provide higher quality than traditional phone lines.
  2. Multi-Faceted Solutions: VoIP offers a wide range of communication options for you and your employees. Aside from traditional voice calls, you can also use VoIP Unified Communication technology to communicate via instant messaging, video conferencing, voicemail, fax via email and more.
  3. Secure Communications: Reputable VoIP solutions are designed with encryption to keep your calls, and all data transmitted, safe from any prying eyes. It’s vital to find out if the VoIP solution you’re considering has encryption.
  4. Portability: As long as you have an internet connection, you can stay in touch with your team members and colleagues, wherever you are in the world. Thanks softphones and mobile applications on your smartphone, you can field calls from anywhere, all within your business phone system environment.
  5. Call Recording: Do you need a way to ensure that customer service representatives and team members are always offering the highest standard of service? Call recording offers you that and more. You will never miss an important message or have confusion over exactly what was said during a call again.
  6. More Productivity: VoIP works to eliminate phone tag and increase availability, which in turn increases productivity. Depending on your customization preferences, your phone system can ring on multiple devices before heading to voicemail, go straight to voicemail or forward calls automatically to another number. With control over your phone line and the way that you use them, your employees will be able to be more productive.
  7. Scalability: VoIP is incredibly easy to expand and contract with your business’s needs. This makes it an especially good choice for businesses who have high peaks during holiday seasons and need to contract immediately afterward.

Partner with McEnroe Voice & Data for Your VoIP Needs

McEnroe Voice & Data provides versatile, affordable and flexible telecommunications and security solutions to businesses throughout Baltimore, Washington, D.C. and Northern Virginia. With access to the best manufacturers and excellent customer service, you can trust McEnroe. To learn more, please call us at (410) 785-1600.

VoIP Security Forecast 2019

Wednesday, November 21st, 2018

VoIP Security with McEnroe Voice & Data

Another new year means new security threats affecting everything at your business, from the VoIP phones you use to keep in touch with clients to the personal phones your employees use to communicate. Prevention is key to guarding your business against the biggest VoIP security threats, so today we are running through the top threats on the horizon in 2019.

 

 

Voice Hacking

If you had the choice between creating a long, complex password or saying a few words to log in with your voice, which would you choose? Most people would choose the latter, which makes voice authenticated applications a unique threat for many businesses. While many systems can identify human imitation to prevent hacking, many cannot detect sophisticated machine-based attacks where the hacker uses a computer and speaker to play back actual voice recordings of the person. If someone’s voice is recorded, it can be used to create a computer model that can speak any words in your voice. The dangerous consequences of voice hacking could be anything from using the voice to log in to a voice-authenticated application to calling your company’s bank on your behalf. If you have a VoIP system that is not secure, voice hacking could happen to you.

VoIP Hacking

VoIP hacking refers to different kinds of attacks that can be made on your system to breach data or shut it down. When you partner with a security-focused company like McEnroe Voice & Data, you ensure that your sensitive data and communications stay safe in the wake of different hacking trends. In 2019, the types of VoIP hacking that are expected to rise include:

  • Toll Fraud: Hackers will route international calls through your VoIP server and rack up a huge amount of phone charges.
  • Eavesdropping: Hackers can drop in on unencrypted voice calls to gather information that could be leveraged in other hacking schemes.
  • Distributed Denial of Service (DDoS): These attacks occur when a deluge of data requests are transmitted on a single target, which shuts it down as a result.

SIP Trunk Hacking

Another VoIP-related security vulnerability expected to be exploited in 2019 is SIP trunk hacking. SIP trunks, like any other type of internet system, can be hacked. Weak security and passwords, high volumes of access requests and eavesdropping are all threats. Make sure that all of your employees have strong passwords and logins that couldn’t be easily guessed. Partnering with a good service provider will also ensure that you benefit from secure SIP trunking and features like dedicated connections.

Partner with McEnroe Voice & Data for the Best Computer Security

McEnroe Voice & Data provides versatile, affordable and flexible telecommunications and security solutions to businesses throughout Baltimore, Washington, D.C. and Northern Virginia. With access to the best manufacturers and excellent customer service, you can trust McEnroe. To learn more, please call us at (410) 785-1600.

What’s the Best Phone System for my Doctor’s Office?

Monday, February 8th, 2016
doctor's office phone system

Having the right business phone features can help your doctor’s office to be more customer-centered.

When deciding on a phone system for your doctor’s office, there are a few considerations you must make first. Knowing exactly what operations your office will need to perform and what features will be necessary will help you to choose the phone system that is most suited for you. Read on to learn more about the steps necessary for choosing the best phone system for your doctor’s office. (more…)