Archive for the ‘VOIP Business Phone Systems’ Category

3 Biggest Reasons to Get a VoIP Phone System for Your Office

Thursday, December 3rd, 2015
VoIP for your office

Clients will love the service you provide with a VoIP phone system, and your employees will love the easy user interface!

As your business upgrades, your phone system should upgrade with it. A VoIP, or Voice over Internet Protocol, phone system uses the internet to turn your voice into data and transmit it to the receiver on the other end. A VoIP phone system exchanges the hassles and frustrations of a regular phone system for freedom and accessibility. Just as long as you have a good internet connection, a VoIP system will make your life easier. Here are a few reasons to consider a VoIP phone system for your office.


With a VoIP phone system, you can use a mobile app to run your business from your mobile phone. You can place, receive, and transfer calls all while you are out of the office! You can take your business with you and stop limiting your availability to only when you’re in your office. Your employees can even opt to do the same with their mobile phones, so your clients will have even more access to your employees, creating a great customer service experience!


With a VoIP phone system, you can begin to do what is known as “hot desking”. This is when you sit down at any VoIP phone in your office, you log in, and the VoIP system loads your personal employee information to that particular phone. This means that if you have an extension that people must use to reach you, that extension will be loaded onto any phone that you log in to. No matter where you are, as long as you’re logged in, you don’t need to worry about being unreachable. You can be preparing for a presentation in the conference room or even be in another regional location for your business and still be just as reachable as if you were sitting at your desk. Spend less time traveling to your single phone and more time accessing phones from anywhere.


We already mentioned that a VoIP phone system will enhance your customer service experience. But did you know that it will also enhance your employee experience? Users of the VoIP phone system find it intuitive to operate. Since the VoIP phone system is connected to the internet and mobile devices, employees find the user interface much more second nature than a traditional phone system. Call forwarding has been simplified with integrated find-me follow-me features, and employees can access their voicemail through their email, rather than have to remember a specific, separate password just for voicemail. With a more user-friendly interface, employees are more likely to be less frustrated and more satisfied, which translates to a better customer service experience.

Contact McEnroe Voice & Data Today!

Are you ready to upgrade your phone system and improve your customer service experience? Call McEnroe in Maryland, D.C., Northern Virginia, or Central Pennsylvania at 1-800-727-1607 or in Maryland or D.C. at (703) 903-9881, or simply contact us on our website! We offer a free consultation, so be sure to get in touch and take advantage of this free service. Want to keep up with the latest in voice and data news? Follow us on Facebook, Twitter, Google+, Pinterest, and Linkedin!

What is Hot Desking on a VoIP Phone System?

Tuesday, August 26th, 2014

We get asked this question a lot so I wanted to feature it in our blog.  I’ll go over the actual feature of Hot Desking, and then talk about how to apply it to gain efficiency in your business.

Hot Desking is simply the ability to log into any phone on your system, and have your user profile and settings populated onto that device.  An IP phone is pushed information and processing power from the PBX (your phone server).  Because of this, you can go to any end point and log in, which essentially tells your phone system to push your specific profile to that phone.  With Hot Desking, your extension is whatever phone you’re currently logged into.

Hot Desking can help accommodate your efficient use of office space.  “Hoteling” is a concept that is become more popular in corporate America.  It allows workers to commute to the most convenient office, and to whichever work station they please, any given day.  In a “Hoteling” scenario the employee would setup their laptop and log into the phone at that work station.  All of their calls and messages would now be sent to that IP phone.

Other Applications

Hoteling is just one practical application for deploying the Hot Desking feature at your business.  How about an employee who has to travel to another part of the office to prepare a presentation?  Once they get to the work area, they can log into that phone so they’re fully functional and efficient even while away from their desk.

Law firms often have multiple offices in the same region, to best accommodate their clientele.  It’s common for a lawyer to work in the Baltimore office on Monday and Tuesday, have a deposition at the Washington DC office on Wednesday, and then client meetings in the Annapolis office on Thursday and Friday.  Hot Desking is the perfect application in this scenario because the attorney can log in on any phone in each office and be fully connected.  No more searching and guessing to find out what office they’re working out of today.

Medical offices with multiple locations also see a great benefit in Hot Desking.  An optometrist may have five or six offices in a thirty mile radius, and he or she will typically travel and work out of each of them, depending on the week.  With Hot Desking, they’re always connected to their voice mail, and easily accessible via their extension number.

If you have any more questions about Hot Desking, please reach out to us.  McEnroe Voice & Data implements business phone systems and voice networks for customers in the Mid-Atlantic, including Southern PA, Baltimore, Washington DC, and Northern Virginia.

What is VOIP (Voice over Internet Protocol)?

Thursday, January 10th, 2013

 What is VOIP?

In today’s extremely competitive and rapidly changing business environment, decisions about adopting the latest technology and acquiring tools that will enable easy transition to future enhancements are critical to the survival of any business. Determining whether to invest in recent advancements in telecommunications is no different. One particular technology receiving significant attention is VoIP (Voice over Internet Protocol). VoIP is one of the hottest buzz words surrounding communications technology, because it can revolutionize the way we communicate. As with the adoption of any technology, companies must take appropriate steps in order to successfully implement VoIP and reap its benefits.

Simply put, VoIP is the process of converting voice signals into data packets, using Internet Protocol (IP) to transmit voice over a data network. There are a few distinct benefits that companies receive when utilizing IP telephony.

How to Save Money with VOIP!

The most widely publicized benefit of VoIP is the ability to save costs on long distance charges and to network multiple offices together.  In a traditional setting, someone would have to dial the phone number to a branch office, possibly paying a long distance charge for the call, wait for a receptionist or automated system to answer and then become connected to the party they’re trying to reach. Using VoIP, a person can simply dial an extension number and be connected immediately to a party in another office, whether across town or around the world avoiding costly long distance charges.

A second benefit is in the design of many telephone systems. Rather than traditional phone systems with their own wiring infrastructure, IP based systems use a data network infrastructure. This convergence of voice and data into a single platform has tremendous advantages in simplifying the administration of the communications network. Plus, VOIP utilizes data infrastructure that most likely already exists in many companies.

A third benefit is the ability to have remote phones with a single telephone number. For example, an employee could work out of their home in New York, utilizing a phone number with a California area code. This enables corporations to truly take advantage of having a virtual office and or remote agents working out of a variety of locations.

VoIP is gaining acceptance into the corporate world, especially in small to medium sized companies looking to save costs and wanting an edge over their competitors. A report by Infonetics Research found that while nearly all businesses are currently evaluating or planning to expand their VoIP traffic, still just 36% of large companies and 23% of midsize companies have made the transition. 

Companies are now in the process of determining how this technology will help their business and to what extent they need to deploy VoIP. They are asking themselves “How can I take advantage of IP telephony and when is it right for my business?” In order to help businesses make the right decisions, a few important steps should be taken.

· First, ask the important question, “What am I trying to accomplish?” Make a point to tie your business objectives to the benefits of VoIP.  Will this technology help you achieve your goals?

· Adopt the following technology mission statement: “Technology should help my business become more profitable and gain a competitive edge.” Determine whether or not VoIP will do this for your company. If it does, it will probably justify your investment.

· Thoroughly analyze each VoIP manufacturers’ products and obtain an understanding of their benefits. Find a manufacturer that is willing to help you become more profitable and more competitive. Identifying the right solution can make a world of difference during installation and use.

Determine whether to implement a system that will give you full VoIP capability today or have the ability to make the upgrade in the future. Your company may not be ready to take advantage of IP telephony in the present time, however, it may make sense toinstall a system that will give you VoIP at the flick of a switch when you’re ready (Such as the Mitel 5000 or 3300, from McEnroe).

· Finally, select a telecommunications partner who is just as thorough in evaluating your needs as you are. Identifying the right telecommunication provider is just as important as choosing the right product. A true partner will analyze your business, understand your needs, recommend the ideal solution, and get you up and running quickly. A qualified provider will guide you through the process making sure you’re taking full advantage of all that VoIP has to offer.

Adopting new technology can be both exciting and sometimes challenging at the same time. Whether you’re ready to make a full transition to VoIP or just want the capability for the future, this technology has the potential of reducing your costs, increasing profitability, and giving you a competitive advantage in your marketplace. By taking the appropriate steps and selecting the right telecommunications provider your company has a good chance of experiencing immediate returns. If not, you could be wasting valuable time and money.