Archive for the ‘Unified Communications’ Category

4 Reasons to Invest in a Business Collaboration Solution

Thursday, March 21st, 2019

Collaboration is essential for the modern workplace and any company that works in a B2B space. When you allow employees to work with each other easily and frequently, they will often thrive and increase your productivity as an organization. If you don’t already have a business collaboration solution, why should you consider investing in one?

Reasons You Should Invest in a Business Collaboration Solution

  1. Teams Are the Future: While traditional collaboration is one-on-one or made up of face-to-face meetings, conversations on the phone or email chains, the modern office requires different solutions. With a business collaboration solution, you can equip employees to seamlessly and quickly collaborate with other colleagues and businesses from their computer, cell phone or tablet. The right application or platform can allow for video conferencing, instant messaging, real-time document viewing and file-sharing from a single window.
  2. Everything in One Place: The highest-quality business collaboration solutions have everything in one place, so employees don’t need to worry about switching between multiple windows on multiple platforms. Instead, everything they need to effectively communicate and collaborate will be at their fingertips.
  3. Communication and Collaboration: While there are plenty of unified communications solutions that help to streamline communication, a unified communication and collaboration platform is the best of both worlds. Unified communication solutions typically emphasize how teams communicate and connect through instant messaging, audio and video. However, collaboration solutions are centered around making teams work effectively together towards a single goal and include things like screen sharing and virtual whiteboards. A business collaboration solution can combine both for maximum results.
  4. Reduced Costs: While the right business collaboration solution will typically require an up-front investment, they pay off in the long run in terms of increased productivity, flexibility and efficiency. In most cases, businesses only need to pay for exactly what they need. That means that, as you scale up and down, you can also expand or retract your service. By combining services through one provider, businesses also typically save money. McEnroe Voice & Data can examine your current vendors and develop a business collaboration solution for you that meets all of your needs.

Partner with McEnroe Voice & Data for a Business Collaboration Solution

McEnroe Voice & Data provides versatile, affordable and flexible telecommunications and security solutions to businesses throughout Baltimore, Washington, D.C. and Northern Virginia. With access to the best manufacturers and excellent customer service, you can trust McEnroe. To learn more, please call us at (410) 785-1600.

The Signs You’re Overdue for a New Telecommunications Solution

Tuesday, March 19th, 2019

Communication is essential in business, whether you’re

calling someone in the same building or contacting someone across the world. If your telecommunications system is outdated, you are not operating as
productively and efficiently as you could be. Periodically, every business should stop to evaluate its current infrastructure and determine if a new telecommunications solution could be appropriate.

Signs You Need a New Telecommunications Solution

  1. It’s Hard for You to Grow: Can your current telecommunications solution grow along with you? If your business has grown since you initially implemented your existing infrastructure and it isn’t easy to add on new employees, it’s time to change things up. The more employees that you have, the more extensions you’ll need, and the higher that your call volume will be. If it’s cost-prohibitive to add to what you have or the system can’t accommodate more extensions, we can help you to find a new telecommunications solution.
  2. Your Current System Won’t Support VoIP: Voice over Internet Protocol (VoIP) is the way of the future, and it helps many businesses to enjoy greater flexibility and lower operating costs. If your current system can’t support
    VoIP technology, McEnroe Voice & Data can guide you through the many options available to modern businesses.
  3. A Lack of Remote or Multi-Office Support: As businesses change to meet the demands of a modern world, many businesses have satellite locations and remote workers that need to be connected. Any telephone system
    that doesn’t accommodate your needs for dynamic multi-location communication should be replaced with a new telecommunications solution.
  4. No Mobile Capabilities: As we mentioned above, being able to stay connected on the road or from remote locations is growing in importance for many businesses. If your current communications system doesn’t allow
    employees to use company-issued or personal mobile devices to stay in touch, you should reassess. If you cannot quickly patch clients through to cell phones, it creates unnecessary phone tag and adds more stress to your clients. Many of today’s new telecommunications solutions offer mobile and remote support.

 

Partner with McEnroe Voice & Data for a New Telecommunications Solution

McEnroe Voice & Data provides versatile, affordable and flexible telecommunications and security solutions to businesses throughout Baltimore, Washington, D.C. and Northern Virginia. With access to the best manufacturers and excellent customer service, you can trust McEnroe. To learn more, please call us at (410) 785-1600.

3 Ways to Assess the Success of Your Call Center

Sunday, December 30th, 2018

Assess the Success of Your Call Center with McEnroe Voice and Data

The goal of any call center is to provide customers with timely and accurate service to resolve issues. Whether you run a small business, a large enterprise, or anything in between, the effectiveness of your call center will be integral to the continued success of your business. How can you assess the current success of your call center?

Evaluate Your Current Infrastructure

These days, there are a number of call center infrastructures and software available. All of these solutions provide a tailored experience that should align with your goals as a business. Are you handling sensitive information that should be encrypted? Does your business operate across multiple time zones? Consider implementing a call center solution that accounts for all of your unique needs. Ultimately, all modern call centers should be equipped with software and recording functions that provide empirical data used to assess the current effectiveness of your operation. After all, proper performance measurement will lead to proper management. Head over to our website for more information on specific call center solutions that could improve the success of your call center.

Monitor Your Employees

Once you have implemented a call center solution that suits your needs, monitoring your employees becomes a major way to assess the effectiveness of your call center. Helpful and polite customer interaction is central to the success of any call center. Accessing recorded conversations will allow you to make sure that all employees are upholding the customer service values that are core to your company. If you notice any strengths or deficiencies from your team in these areas, this approach will allow for proper positive reinforcement or coaching.

Interpret Data

Gathering intel is another crucial feature of a call center. Interactions between customers and your company are the most critical element to understand when improving the effectiveness of your call center. You can use collected data from these interactions to discover recurring trends, zero in on potential issues, and improve overall company communication. Some examples of valuable data you can refer to when evaluating the success of your call center include:

  • First call resolution rate
  • Time spent with customers
  • Customer holding times
  • Occurrence of specific words or word combinations being spoken

Once you have considered all 3 of these points, you will have an accurate grasp of the current effectiveness of your call center. From here, you can shift your attention to refining your call-handling process.

Partner with McEnroe Voice & Data for Your Unified Communications Needs

McEnroe Voice & Data provides versatile, affordable and flexible telecommunications and security solutions to businesses throughout Baltimore, Washington, D.C. and Northern Virginia. With access to the best manufacturers and excellent customer service, you can trust McEnroe. To learn more, please call us at (410) 785-1600.