Archive for the ‘Mobility’ Category

What is Unified Communications and How Does it Enable Your Remote Workers?

Thursday, January 14th, 2016
unified communications

Unified communications make it easier for employees to work from home or from other remote locations.

There are many white collar jobs that can easily be done from home. Offering your employees the option to work remotely saves them the money and time spent traveling. It also enables you as a business to hire from a larger pool of prospective employees. With the advent of telephone and internet technology, many workers are able to maximize their productivity from remote or home offices. With the speed of wired and wireless internet increasing and the number of telecommunications systems becoming more and more abundant, working remotely is now more possible than it ever has been. (more…)

Protect Your Retail Store with Video Surveillance

Friday, December 11th, 2015
CMS Live View

Our video surveillance system allows you to access your cameras online.

Video surveillance provides a necessary component to any retail business. Not only does surveillance deter theft, but it also creates a safe environment for employees and protects your profits in various ways. With our video surveillance systems, you can even access your security cameras via web browser or via an app for your iPhone, Android, or tablet.  Additionally, you can set up motion detection alerts via email or text to alert you when there is suspicious behavior at your location after hours. There are so many benefits to having video surveillance systems in a retail environment.

Deter Thieves

Just the sight of a video surveillance camera can dissuade potential thieves from stealing. This is the most primary benefit of having video surveillance cameras. If a thief is undeterred and steals anyway, video surveillance footage provides the necessary evidence to catch a thief in the act. You can even set up our video surveillance system that can be accessed online via your computer or smartphone, so you can check up on your retail business whenever and wherever. This is especially helpful if you have multiple retail locations and want to be able to access your video surveillance from one place. If you ever find yourself in a legal battle or need to make an insurance claim, recorded video surveillance can prove to be an essential tool to protect your retail business.

Create a Safe Workplace

Having video surveillance in a retail setting helps to put your employees at ease. Thievery is common in retail stores, so many retail employees come to expect thievery to happen if there are no surveillance cameras in place. This creates a stressful workplace and can contribute to high turnover rates. To create an environment where employees feel safe and valued, you can install a clearly visible video surveillance system. Potential thieves will look at the cameras and be deterred, while employees will look at the cameras and feel safe.

Assess Employee Productivity

Another great way the video surveillance systems protect retail businesses profits is by aiding management. With video surveillance, you can watch your employees when you’re not physically present and see how they act when you’re not around. This valuable information helps to shape the feedback and training you give each employee, creating a very personalized management experience. You can utilize video surveillance to get your team functioning with peak customer service and high standards in mind.

Mobile View

The mobile view of your video surveillance system when accessing an app via smartphone or tablet.

Contact McEnroe Voice & Data Today!

Are you interested in implementing or upgrading your video surveillance system to secure your business? Or updating your phone system to improve your customer service experience? Call McEnroe in Maryland, D.C., Northern Virginia, or Central Pennsylvania at 1-800-727-1607 or in Maryland or D.C. at (703) 903-9881, or simply contact us on our website! We offer a free consultation, so be sure to get in touch and take advantage of this free service. Want to keep up with the latest in voice and data news? Follow us on Facebook, Twitter, Google+, Pinterest, and Linkedin!

3 Biggest Reasons to Get a VoIP Phone System for Your Office

Thursday, December 3rd, 2015
VoIP for your office

Clients will love the service you provide with a VoIP phone system, and your employees will love the easy user interface!

As your business upgrades, your phone system should upgrade with it. A VoIP, or Voice over Internet Protocol, phone system uses the internet to turn your voice into data and transmit it to the receiver on the other end. A VoIP phone system exchanges the hassles and frustrations of a regular phone system for freedom and accessibility. Just as long as you have a good internet connection, a VoIP system will make your life easier. Here are a few reasons to consider a VoIP phone system for your office.

Mobility

With a VoIP phone system, you can use a mobile app to run your business from your mobile phone. You can place, receive, and transfer calls all while you are out of the office! You can take your business with you and stop limiting your availability to only when you’re in your office. Your employees can even opt to do the same with their mobile phones, so your clients will have even more access to your employees, creating a great customer service experience!

Efficiency

With a VoIP phone system, you can begin to do what is known as “hot desking”. This is when you sit down at any VoIP phone in your office, you log in, and the VoIP system loads your personal employee information to that particular phone. This means that if you have an extension that people must use to reach you, that extension will be loaded onto any phone that you log in to. No matter where you are, as long as you’re logged in, you don’t need to worry about being unreachable. You can be preparing for a presentation in the conference room or even be in another regional location for your business and still be just as reachable as if you were sitting at your desk. Spend less time traveling to your single phone and more time accessing phones from anywhere.

User-Friendly

We already mentioned that a VoIP phone system will enhance your customer service experience. But did you know that it will also enhance your employee experience? Users of the VoIP phone system find it intuitive to operate. Since the VoIP phone system is connected to the internet and mobile devices, employees find the user interface much more second nature than a traditional phone system. Call forwarding has been simplified with integrated find-me follow-me features, and employees can access their voicemail through their email, rather than have to remember a specific, separate password just for voicemail. With a more user-friendly interface, employees are more likely to be less frustrated and more satisfied, which translates to a better customer service experience.

Contact McEnroe Voice & Data Today!

Are you ready to upgrade your phone system and improve your customer service experience? Call McEnroe in Maryland, D.C., Northern Virginia, or Central Pennsylvania at 1-800-727-1607 or in Maryland or D.C. at (703) 903-9881, or simply contact us on our website! We offer a free consultation, so be sure to get in touch and take advantage of this free service. Want to keep up with the latest in voice and data news? Follow us on Facebook, Twitter, Google+, Pinterest, and Linkedin!