Archive for the ‘Hosted Solution’ Category

How Can Call Center Software Increase My Business Revenue?

Friday, April 29th, 2016
call center software

Call center software makes workflow more efficient and improves the customer service experience.

Investing in call center software can dramatically improve your efficiency and customer service experience. Call center software is also known as contact center software, because it’s more than just taking phone calls, it’s also answering customer service email and online chat from your customers. These multiple forms of media can all be rolled into one platform to make service and access to your customers streamlined and convenient. Read on to learn more about how your business can increase profits by using call center software. (more…)

The Pros and Cons of VoIP

Monday, February 1st, 2016
Cloud-based VoIP phone system

A cloud-based phone system allows you greater mobility and more points of access.

Many businesses are switching over to cloud-based phone systems. Is it time for you to make the switch? When considering what kind of phone system to install in your office, it’s important to consider all the pros and cons. (more…)

3 Simple Steps to VoIP Vendor Selection

Friday, January 29th, 2016
VoIP vendor

VoIP is an essential technology for any business. It’s important that you start off right by selecting the right vendor.

Thinking of upgrading to the cloud? This is an important step in the development of a growing business. The vendor you choose will dictate how well the job is performed, how fast the installation goes, and how big the bill is after installation. You want to make sure you choose the best VoIP vendor for your company. Here are some things to consider when making your choice. (more…)