Archive for the ‘Business phone system’ Category

3 Essential Features for a Business Phone System

Thursday, January 7th, 2016
business phone system

One useful feature of a business phone system is the ability to conduct conference calls.

An efficient business phone system is essential for any company that wants to succeed. VoIP phone systems are a great choice for many businesses because they are so versatile and have so many beneficial features. However, traditional phone systems also offer many features that are valuable to a growing business. Having the right features in a business phone system can be the key to your company’s success. You want to make sure that your business phone system has the best features to keep your company efficient and productive. Here are our three top picks for the most essential business phone features. (more…)

3 Biggest Reasons to Get a VoIP Phone System for Your Office

Thursday, December 3rd, 2015
VoIP for your office

Clients will love the service you provide with a VoIP phone system, and your employees will love the easy user interface!

As your business upgrades, your phone system should upgrade with it. A VoIP, or Voice over Internet Protocol, phone system uses the internet to turn your voice into data and transmit it to the receiver on the other end. A VoIP phone system exchanges the hassles and frustrations of a regular phone system for freedom and accessibility. Just as long as you have a good internet connection, a VoIP system will make your life easier. Here are a few reasons to consider a VoIP phone system for your office.

Mobility

With a VoIP phone system, you can use a mobile app to run your business from your mobile phone. You can place, receive, and transfer calls all while you are out of the office! You can take your business with you and stop limiting your availability to only when you’re in your office. Your employees can even opt to do the same with their mobile phones, so your clients will have even more access to your employees, creating a great customer service experience!

Efficiency

With a VoIP phone system, you can begin to do what is known as “hot desking”. This is when you sit down at any VoIP phone in your office, you log in, and the VoIP system loads your personal employee information to that particular phone. This means that if you have an extension that people must use to reach you, that extension will be loaded onto any phone that you log in to. No matter where you are, as long as you’re logged in, you don’t need to worry about being unreachable. You can be preparing for a presentation in the conference room or even be in another regional location for your business and still be just as reachable as if you were sitting at your desk. Spend less time traveling to your single phone and more time accessing phones from anywhere.

User-Friendly

We already mentioned that a VoIP phone system will enhance your customer service experience. But did you know that it will also enhance your employee experience? Users of the VoIP phone system find it intuitive to operate. Since the VoIP phone system is connected to the internet and mobile devices, employees find the user interface much more second nature than a traditional phone system. Call forwarding has been simplified with integrated find-me follow-me features, and employees can access their voicemail through their email, rather than have to remember a specific, separate password just for voicemail. With a more user-friendly interface, employees are more likely to be less frustrated and more satisfied, which translates to a better customer service experience.

Contact McEnroe Voice & Data Today!

Are you ready to upgrade your phone system and improve your customer service experience? Call McEnroe in Maryland, D.C., Northern Virginia, or Central Pennsylvania at 1-800-727-1607 or in Maryland or D.C. at (703) 903-9881, or simply contact us on our website! We offer a free consultation, so be sure to get in touch and take advantage of this free service. Want to keep up with the latest in voice and data news? Follow us on Facebook, Twitter, Google+, Pinterest, and Linkedin!

What is Hot Desking on a VoIP Phone System?

Tuesday, August 26th, 2014

We get asked this question a lot so I wanted to feature it in our blog.  I’ll go over the actual feature of Hot Desking, and then talk about how to apply it to gain efficiency in your business.

Hot Desking is simply the ability to log into any phone on your system, and have your user profile and settings populated onto that device.  An IP phone is pushed information and processing power from the PBX (your phone server).  Because of this, you can go to any end point and log in, which essentially tells your phone system to push your specific profile to that phone.  With Hot Desking, your extension is whatever phone you’re currently logged into.

Hot Desking can help accommodate your efficient use of office space.  “Hoteling” is a concept that is become more popular in corporate America.  It allows workers to commute to the most convenient office, and to whichever work station they please, any given day.  In a “Hoteling” scenario the employee would setup their laptop and log into the phone at that work station.  All of their calls and messages would now be sent to that IP phone.

Other Applications

Hoteling is just one practical application for deploying the Hot Desking feature at your business.  How about an employee who has to travel to another part of the office to prepare a presentation?  Once they get to the work area, they can log into that phone so they’re fully functional and efficient even while away from their desk.

Law firms often have multiple offices in the same region, to best accommodate their clientele.  It’s common for a lawyer to work in the Baltimore office on Monday and Tuesday, have a deposition at the Washington DC office on Wednesday, and then client meetings in the Annapolis office on Thursday and Friday.  Hot Desking is the perfect application in this scenario because the attorney can log in on any phone in each office and be fully connected.  No more searching and guessing to find out what office they’re working out of today.

Medical offices with multiple locations also see a great benefit in Hot Desking.  An optometrist may have five or six offices in a thirty mile radius, and he or she will typically travel and work out of each of them, depending on the week.  With Hot Desking, they’re always connected to their voice mail, and easily accessible via their extension number.

If you have any more questions about Hot Desking, please reach out to us.  McEnroe Voice & Data implements business phone systems and voice networks for customers in the Mid-Atlantic, including Southern PA, Baltimore, Washington DC, and Northern Virginia.