Archive for the ‘Business phone system’ Category

How Can Call Center Software Enhance Customer Experience?

Thursday, July 14th, 2016
call center software

Call center software can greatly improve efficiency and customer experience.

Struggling to manage customer related data, get valuable insight, and improve your customer’s experience? Call center software is an incredibly effective tool that will completely transform your traditional call center. How is call center software different? (more…)

Why Do I Need Call Recording and Reporting?

Friday, May 20th, 2016
call recording and reporting

Call recording and reporting helps you to monitor conversations and diagnose problems.

You have undoubtedly called a customer service center at some point and been greeted with the phrase “This call may be recorded for quality assurance purposes.” Call recording and reporting has been used for decades by customer service centers in order to ensure customer satisfaction and gauge employee productivity. Today, more and more businesses have seen the value of having call recording and reporting, and for more reasons than just customer service and training. (more…)

What Should I Know Before Buying a Business Phone System?

Friday, May 13th, 2016
business phone system

Do you know which type of business phone system is best for your business?

If you are in the market for a new business phone system, you may feel a little overwhelmed by all of your choices. You have to consider different prices and phone system capabilities, as well as decide what features are necessary to help your business thrive. To help you make the right decision, we’ve separated business phone systems into three main categories. (more…)