Archive for the ‘Business phone system’ Category

The Benefits of a Third-Party Carrier Audit

Tuesday, February 5th, 2019

Third-Party Carrier Audit wtih McEnroe Voice & Data

How much are you spending every month on your telephone bills? Are you getting the best deal possible? With over 80% of telecommunication service provider bills containing errors, the average business wastes hundreds of dollars every year overpaying for essential phone services. What are the benefits of a third-party carrier audit for your business?

What Is a Third-Party Carrier Audit?

Phone expenses are a significant expense for most businesses, and many companies are overpaying for service without realizing it. A third-party carrier audit can identify billing errors and places where you are spending too much on services. Since we work with numerous carriers and service providers, we can quickly identify where your rates are less-than-competitive and areas for improvement.

Why a Third-Party Carrier Audit?

Third-party carrier audits first ensure that you are being accurately billed for the services you are receiving. Then, they also check whether or not you are using the right telephone and internet services for your needs. There’s no sense in shelling out more than necessary for features and volume that you aren’t taking advantage of. Third-party carrier audits also compare the rates you are being quoted for services to market rates.

Once all of that has been analyzed, we can present your business with areas for potential improvement. All of the recommendations are objective and with your best interests in mind. Whether it’s installing a new phone system, negotiating rates or switching carriers entirely, your business will get actionable recommendations and the final say on your telecommunications systems.

How Often Should You Conduct a Third-Party Carrier Audit?

Because technology and market rates are constantly shifting, we suggest the average business complete an audit every two to three years. If you’ve never had an audit of your telecommunications system, now is the perfect time to schedule one. Many businesses instantly save hundreds or thousands a month on equipment and billings, and no business is too small to potentially benefit.

Partner with McEnroe Voice & Data for a Third-Party Carrier Audit

McEnroe Voice & Data provides versatile, affordable and flexible telecommunications and security solutions to businesses throughout Baltimore, Washington, D.C. and Northern Virginia. With access to the best manufacturers and excellent customer service, you can trust McEnroe. To learn more, please call us at (410) 785-1600.

Should I Get A Hosted Phone System for My Business?

Friday, March 9th, 2018

We hear this question a lot from customers and potential customers.  Some of them have old, antiquated phone systems, others have somewhat up to date premise-based phone systems.  Either way, the question remains: Should I switch to a hosted phone system?

Is the answer as simple as “Yes” or “No”?  Of course it is!  But not right away.  Not before the right questions are asked to determine if you business’ infrastructure, connectivity, culture, budget, can handle a hosted phone system or not.

If you’ve investigated hosted phone systems for your business before you have no doubt encountered a litany of options.  Most of them are between $20 – $30 per “seat” per month depending on what option you want.  Some can cost more, if you have advanced features, or a call center setup.  Did you get a chance to meet with a sales rep in person?  Did they go through qualifying questions to make sure the implementation and ongoing operation and service of the system won’t be a complete disaster?  Hopefully.

If you do talk to one of the dozens – if not hundreds – of hosted providers, do me a favor; ask them if they’re certain a hosted system is right for your business.  See what they say.  These companies have one option and one option only… hosted.  If you were trying to find the best pickup truck, would you go to a dealership that only sells Ford and expect to get an honest assessment of Ford, Chevy, Toyota, and Nissan trucks?

At McEnroe Voice & Data, we have 4 main products.  Mitel premise-based, Avaya premise-based, Mitel Hosted (MiCloud), and Star2Star hosted.  We intentionally have 2 strategic options in each category because they are all reputable and quality manufacturers whose product(s) offer slight variations that allow us to uniquely qualify each customer.  We are the dealership that offers Ford, Chevy, Toyota, and Nissan.  This allows us to be a true consultant and figure out the best product for your company, instead of trying to fit your company into one product.

Back to the question we posed at the beginning.  Should I get a hosted phone system for my business?  My advice is this; deal with a company that has multiple offerings, but if you’re talking with a one-trick-pony hosted provider ask the following qualifying questions:

  • How much bandwidth per call does your solution require? (most will say 92k)
  • Will I need a dedicated circuit for this hosted solution? (most will say maybe or yes. Some can do BYOBandwidth, if it’s enough bandwidth)
  • How do you implement QOS (Quality of Service)? (if there is no mention of an edge device that does ‘traffic shaping’ and separates data and voice traffic, proceed with caution)
  • How many users are on this product? or – How many seats do you have in the marketplace? (if it’s anything under 250,000 users, proceed with caution)
  • What happened if somebody has to come on-site to troubleshoot, who do you send out? (hosted companies will swear up and down they can troubleshoot everything remotely. Really?  What if there’s a faulty jack, faulty cabling, user error, POE switch issues?  There’s no possible way to troubleshoot everything remotely, but they’ll do anything possible to avoid incurring the cost of sending an on-site technician – which most of them don’t have anyway)

There are a bunch of other questions to help qualify a hosted solution, but those will give you a good start.

My best advice is to seek out a reputable, local company who has multiple offerings and a good track record.  Our goal is not how many users per month we can sign up.  Our goal is the right product, the right technology, for each unique customer.

How Can Call Center Software Enhance Customer Experience?

Thursday, July 14th, 2016
call center software

Call center software can greatly improve efficiency and customer experience.

Struggling to manage customer related data, get valuable insight, and improve your customer’s experience? Call center software is an incredibly effective tool that will completely transform your traditional call center. How is call center software different? (more…)