Careers


McEnroe Voice & Data is a business to business voice and data company that implements and maintains our customers’ telecom equipment, video surveillance, and networks. Through our manufacturer partnerships, we offer both premise-based and hosted solutions to our customers. The systems we implement have features that include the full suite of unified communications capabilities – mobile collaboration, teleworkers, video conferencing, presence management, smart phone and tablet capabilities.

If you’re looking to work for a company who values its employees, and provides excellent benefits, see below for our current job openings.

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[accordion title=”Account Manager”]

Account Manager, DC/Baltimore

Job Description

Are you a sales professional with industry experience looking to take a step forward in your career? We are an established telecommunications company located in Hunt Valley, Maryland seeking the right people to grow our sales efforts in the Baltimore/DC metro areas. We provide telecom solutions including VoIP, hosted solutions, and video conferencing. We also provide call center quality recording and speech recognition systems.

The Account Manager will be responsible for all sales activities, from lead generation through the close, developing and implementing an agreed upon market plan which will meet both personal and business goals of expanding customer base in the marketing area and working within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals.

Avaya and Mitel experience is a plus.

Responsibilities
  • Responsible for generating profitable sales revenue through customer data base, referrals, prospecting via telephone, face to face, direct mail, email, and networking.
  • Demonstrating technical selling skills and product knowledge to give effective presentations.
  • Maximizing all opportunities in the process of closing a sale resulting in the increase of market share.
  • Selling consultatively and making recommendations to prospects and clients of the various solutions the company offers to their business issues.
  • Creating and conducting effective proposal presentations and RFP responses that identify prospects’ business problems, the effects of the problems, and the solutions to their problems.

Compensation is salary plus commission, with a starting salary range of $30-40K, depending on experience, plus commission and full benefits yielding $60K-$70K in year one.

 Apply Online for this position

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[accordion title=”IT Project Coordinator”]

IT Project Coordinator

A great opportunity for a recent college graduate or someone with 1-3 years experience who is energetic, well-spoken, outgoing and organized. Applicant must be comfortable with technology and be computer literate.

The two most important traits the candidate must have are aptitude and attitude.  You must have a aptitude and hunger to learn new technology that we install for our customers so you can train them properly.  And you must have an assertive yet customer-friendly attitude to keep projects on track and under budget.

The Project Coordinator is the liaison between our customers and our operations /sales departments. You will take charge of assigned projects and be the focal point of information, utilizing project outlines to ensure that customer expectations are met. The Project Coordinator will also conduct on-site training and document installation follow up items. 50% of your time will consist of local and regional travel (Southern PA, MD, DC, NoVA) to customer sites.

Experience is a plus but not required. We will train for the position. The Project Coordinator position is a great starting point to gain industry-specific training and transition into sales or operations within our company. Starting salary $37K – 42K, commensurate with experience. Dependable transportation is a must.

Benefits:

Health, Dental, Vision

401(k) with employer matching

Gas Card

CONTACTS

Bryan Del Monte

JOB FUNCTIONS

Product Management

DESIRED SKILLS

Very organized – in order to multi-task 5 projects at a time
Assertive – to effectively gather the customer’s data to keep the project on track
Gregarious – you will be responsible for interacting with the customer during programming and training (you will be training them)
Desire for a fast-paced environment – multi-tasking projects from simple to complex, and handling the logistics that surround them

RESPONSIBILITIES

Data collection during programming meetings –  coordinated with customers to go over their system preferences post-sale
System programming – as you learn more about each system you will handle minor programming aspects
Organizing installation logistics – working with OPS manager to determine man power and logistics
Customer training – post-install (day of) setting up and training end-users on the system

 Apply Online for this position

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[accordion title=”Telcom Equipment Technician”]

Telcom Equipment Technician

Job Description

This is a great opportunity for an experienced technician who is energetic, outgoing, and organized. Our well-established voice and data company is looking for an experienced Telecom Equipment Technician. Familiarity with Mitel/Inter-Tel Systems, and Toshiba systems is a plus. We are not looking for cable only technicians. Salary and full benefits commensurate with experience.

Avaya experience is a plus.

Responsibilities
  • Work with Project Coordinator and Account Manager programming and implementing new installs, upgrades, changes, and moves
  • Respond to customers’ service calls on-site in the Baltimore/DC area, with courtesy and professionalism
  • Respond to customers’ service calls remotely from McEnroe Voice & Data offices
  • Track, log, and close service calls in company’s system accurately, and according to billing policies

 Apply Online for this position

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[accordion title=”Customer Service Specialist”]

Customer Service Specialist

Must have at least 1 full year of experience and High School Diploma or higher.

Where?:

Full Time: 8:30 to 5 – Hunt Valley area.

What Will You Do?:

Provide excellent customer service, from the initial request and through all required communication.

Responsibilities include but are not limited to:
  • Receive incoming calls
  • Process any service requests into the computer
  • Process service requests from e-mails/voicemails received
  • Monitor and Follow-up on all outstanding service requests
  • Update notes and tech times.
  • Customer surveys/follow-up to make sure customer is satisfied
  • Process paperwork for sending out repair work.
  • Prepare documents for customers when requested
  • Close out and invoice service requests
Important Skills:
  • Good speaking and listening skills
  • Computer literacy, including knowledge of Microsoft Office products
  • Friendly with a positive attitude
Benefits Offered:
  • Health, Dental, Vision
  • 401(k)

 Apply Online for this position

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ContactUs

10955 Golden West Drive
Hunt Valley, MD 21031
410.785.1600
7700 Leesburg Pike Ste. 117
Falls Church, VA 22043
703.903.9881