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Audiolog has a long, successful track record as the system of choice
for transportation and utility communications centers. In addition
to Mercom's Open Architecture Commitment and Industry-Standard
hardware and software, Audiolog is optimized to include the right
benefits and
features required for these demanding environments, including:
- Highest Reliability in independent tests, even under the highest
call volumes; options to insure maximum uptime.
- Integration Commitment, including
specialized interfaces for ANI/ALI, trunked radio, PBX, ACD, CTI,
turrets.
- Interface Flexibility: Analog (telephone, radio, microphones);
Digital PBX sets (Nortel®, NEC® and others); Digital Centrex;
T1 and ISDN-PRI trunks.
- Most Extensive Search Parameters: ANI/ALI data, Call Taker ID
and Name, Radio Channel, Talk Group, Radio ID to name just
a few.
- The option to go browser-based with Mercom
Interaction Review™ software,
which allows users to access, search for, and play recordings
from a central point for all call centers (over WAN) via
a web browser, eliminating the need for conventional client software
loaded
on the
playback PC, and includes advanced querying capabilities.
- Storage Flexibility: Up to 100,000 hours online storage, mirroring,
DVD-RAM, automatic upload to Network-Attached Storage (NAS),
RAID5,
the EMC Centera content addressed storage solution or SAN
storage, as well as Mercom's innovative Centralized Archiving Storage
(CAS) configuration. Most recently, Mercom has announced
the
release of the
innovative Mercom Virtual Media™ (MVM) option which allows
users to store and easily retrieve calls, complete with catalog
database
information, to any type of third-party media selected.
- Cost-Effective Interaction Evaluation: Mercom's browser-based
Mercom Interaction Quality software can be hosted by the
Audiolog Server.
Why Record?
- Ensure regulatory compliance during internal operations and interactions
with customers.
- Maintain security and track threatening calls.
- Ensure exceptional service and quality in customer interactions.
- Ensure that appropriate operation and emergency procedures are
followed by vehicle operators/drivers; track crews.
- Protect company from fraud and lawsuits.
For more information about Transportation & Utility solutions,
please contact us.
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