How Can Call Center Software Increase My Business Revenue?

April 29th, 2016

Investing in call center software can dramatically improve your efficiency and customer service experience. Call center software is also known as contact center software, because it’s more than just taking phone calls, it’s also answering customer service email and online chat from your customers. These multiple forms of media can all be rolled into one
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Are All Phone Systems the Same?

April 21st, 2016

A phone system is a phone system, right? Well, it depends from which company you decide to purchase your phone system. You may get the same phone system from company A that you would get from company B, but company A may be better suited to assess your particular business and customer service needs. Here
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When Should I Upgrade My Phone System?

April 14th, 2016

Upgrading your phone system when it already works can be difficult to justify. But just because it already works doesn’t mean that it couldn’t become better. When you choose to upgrade your phone system, you’re giving your business a competitive edge. However, there are times when an existing phone system is fine. So, how do
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