Why Do I Need Call Recording and Reporting?

May 20th, 2016

You have undoubtedly called a customer service center at some point and been greeted with the phrase “This call may be recorded for quality assurance purposes.” Call recording and reporting has been used for decades by customer service centers in order to ensure customer satisfaction and gauge employee productivity. Today, more and more businesses have
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What Should I Know Before Buying a Business Phone System?

May 13th, 2016

If you are in the market for a new business phone system, you may feel a little overwhelmed by all of your choices. You have to consider different prices and phone system capabilities, as well as decide what features are necessary to help your business thrive. To help you make the right decision, we’ve separated
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What is Unified Communications (UC) and Why Do I Need It?

May 5th, 2016

You may have read about Unified Communications in our past blog and wondered “do I need that?”. The fact is, if you are a small or medium-sized business, you stand a lot to gain by implementing unified communications. These gains can give you critical advantages over your competition. The following key benefits are the reason
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