IVR (Interactive Voice Response)

IVR is a type of computer telephony integration (CTI) which gives your customers immediate access to data or information through an automated telephone system . Customers input data (such as an account number) into the interactive voice response systems using their touch tone keypads or by voice if the IVR has advanced speech recognition (ASR). Navigation through menus with pre-recorded voice options is used in most every customer service industry.

IVR, it's all about the DESIGN!

Have you ever been frustrated by a poorly designed interactive voice response system? We've all been on the rollercoaster to nowhere when the interactive voice response menu system seems to go in circles. Serving DC / Virginia and Maryland, McEnroe Voice and Data can expertly design an IVR system to meet your needs.

How does IVR improve Customer Service?

1. We live in a 24/7 world, 365 days a year. An interactive voice response system makes routine inquiries and services available whenever your customer needs them.
2. Our self service culture is greatly served by interactive voice response. Many customers prefer to get the information they require without the interruption of a live agent.
3. No more frustrating transfers without an interactive voice response. The information collected by the IVR system allows calls to be routed to the most appropriate agent, the first time around.

How will an IVR solution save money for my business?

1. Time is money. Automatic data collection through your IVR system reduces call duration and increases efficiency, putting more money in your pocket.
2. With an interactive voice response system you can increase your call volume and reduce call durations, without adding more live personnel.
3. IVR increases the productivity of your live agents. Agents can focus on customers that require more detailed assistance than the interactive voice response system can give them.

Whether your offices are in Baltimore, Maryland or across the country we can design an IVR system tailored to the needs of your business. With thousands of customers in the DC / Virginia / Maryland area we are prepared to competently evaluate your system and recommend aninteractive voice response system.

Call us today for a free evaluation to determine if there is an interactive voice response system that meets your needs.